Job Description

Work Setup: Onsite

Work Location: MOA Pasay

Requirements:

• At least 2 years in college (no back subjects)
• 2 years in BPO Business to Business Collections for Lease/ Loan Accounts

Job Responsibilities:

• Team Leadership: Inspire and guide collection specialists and SMEs to consistently meet and exceed SLAs and KPIs.
• Portfolio Management: Keep a close eye on AR reports, DSO, and collection efficiency to spot payment patterns and potential risks early.
• Dispute Resolution: Collaborate seamlessly with Sales, Billing, and Legal teams to swiftly resolve billing disputes and recover uncollected payments.
• Client Engagement: Build strong relationships by negotiating payment plans and securing collections with key high-level clients.
• Process Optimization: Drive improvements in the credit-to-cash cycle by identifying obstacles and leveraging automation for greater efficiency.