Job Req Number: 108324
Time Type: Full Time
This position manages end-to-end Import and Export operations to ensure timely, accurate, and SOP-compliant shipment execution. Serve as the primary contact for customers, coordinating closely with internal teams to deliver service excellence and resolve operational issues. Monitor performance through KPI reporting, support process improvements, and ensure compliance with company policies, regulatory requirements, and cost controls.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ensure Import / Export operations run smoothly and SOP compliant
Manage and co-ordinate the entire shipment process for customers
Study and implement new customers processes
Prepare KPI reports for customers & attend to Operation Review meetings when required
To be proactive in preventing service failure
To be resourceful in managing recovery
To co-ordinate shipment closely with Customers and various departments to ensure shipments executed correctly
To monitor & ensure Customers make prompt payments
To rectify & resolve payment discrepancies
To draft adhoc quotations to Customers
To develop good relationship with Customers
To observe & control daily operational issues in order to comply Customer requirements
To co-ordinate Customer Service & Operational information and expedite for replies
To analyse and recommend corrective actions and improvements
To handle customers complaints
To be the main contact for Customers and Schenker internally
To avoid incurring Cost of Quality, maximum at SGD 1,000 per year
Any other job-related tasks as assigned by the superior
Adherence to the Code of Conduct policy of the DSV Group
SpecificAccountabilities
Responsible for individual and team’s performance
– accuracy and timeliness of bookings, reports and shipment arrangements
– new requirements / process alignment
– SOP update and staff training
– quotation submission
Response and follow up on enquiries / issues
Cost of Quality
AED compliance
Data preparation and presentation for Customer’s Operation Review
SUPERVISORY RESPONSIBILITIES
To be elaborate by manager during interview.
FUNCTION/ BUSINESS ACUMEN
Functional know-how in air
QUALIFICATIONS
Relevant qualifications and a proven track record with a minimum of 2 years of experience in freight operations and data analytics
Strong written and verbal communication skills, complemented by excellent interpersonal abilities to interact effectively with internal and external stakeholders.
Experience in handling case inquiries and customer complaints independently.
Analytical mindset with the ability to translate data into actionable insights.
Adaptability and innovative thinking in a rapidly changing environment, with passion for continuous learning and improvement.
Strong stakeholder management skills and experience collaborating across diverse groups.
Detail-oriented with excellent organizational skills and commitment to continuous improvement and meeting deadlines.
Effective team player
Proficient in data analytics / AI tools (e.g Microsoft Excel, Power BI etc)
Skilled in digital tools and platforms for process automation (e.g. Power App etc)
EDUCATION AND/ OR EXPERIENCE
Diploma and above
Minimally 2 years Freight operations experience
WORKING CONDITIONS
Office
WORKING HOURS
Office
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day – from small family-run businesses to large global corporations. Our reach is global, yet our presence is local and close to our customers.
Approx. 160,000 employees in over 90 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
DSV is a dynamic organisation that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.
Read more at www.dsv.com.
