Job Description

The incumbent will be responsible for crafting and managing internal communications, managing administrative functions for executive leaders and interacting and overseeing execution of various operational projects. This role will work with multiple internal teams, executives and Contractors. The role will be responsible for understanding desired goals and outcomes of meetings or projects and then working with the team to determine appropriate resources, processes, and other materials necessary to complete the project in the desired timelines with high quality. Must be able to research, prioritize, and follow up on incoming assignments, issues and concerns including those of a sensitive or confidential nature. Determine appropriate course of action, referral or response. Provide a bridge for smooth communication between leaders and internal departments. Demonstrates leadership to maintain credibility, confidentiality, trust and support with senior management staff.

• Hourly Range: $23.00 – $38.00 (based on experience, skills, and qualifications)
• Location: 100% Remote (U.S.-based)
• Up to 10% annual travel (for team meetings and limited client onsite engagements.)

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

• Completes a broad variety of administrative tasks for Sr. leadership including: managing an active calendar of appointments; completing expense reports; composing and preparing correspondence; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings.
• Plans, coordinates and ensures the leaders’ schedules are followed and respected. Provides "gatekeeper" and "gateway" role, creating win-win situations for direct access to the leader's time
• Communicates directly, and on behalf of the leader on matters related to leaders’ initiatives.
• Researches, prioritizes, and follows up on incoming issues and concerns addressed to the leader, including those of a sensitive or confidential nature. Determines appropriate course of action, referral, or response.
• Works closely and effectively with the leadership to keep them well informed of upcoming commitments and responsibilities, following up appropriately.
• Acts as a "barometer," having a sense for the issues taking place in the environment and keeping leadership updated.
• Successfully completes critical aspects of deliverables with a hands-on approach, including drafting acknowledgements, correspondence, and other tasks that facilitate leadership’s ability to effectively lead Operations.
• Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.
• Schedules, plans and ensures smooth implementation of large scale meetings both domestically and internationally.
• Assists in coordinating the agenda of senior management team meetings, offsites and staff meetings.
• Maintains all necessary documentation in an organized and easily accessible manner.
• Assists with production of presentations including PowerPoint and Excel formats by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
• Supports all travel needs (domestic & international) by booking, supporting and changing travel schedules as necessary (visas included).
• Maintains appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, and external partners
• Expert level written and verbal communication skills
• Demonstrated proactive approaches to problem-solving with strong decision-making capability
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
• Forward looking thinker who actively seeks opportunities and proposes solutions
• Willing to spend extra time or off normal business hours time to respond to critical issues as needed.
• Bachelor's degree or equivalent
• 10-12 years of experience supporting C-Level Executives
• Excelled skills in Microsoft Office (Outlook, Word, Teams, Excel, and Power Point), Adobe Acrobat, and Social Media web platforms
• Excellent communication, administrative writing and reporting skills, scheduling, time management and domestic and international travel logistics

• Experience with Concur desired

What We Offer:

• EXL Health offers an exciting, fast paced and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world class Healthcare consultants.
• You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth
• We provide guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors.
• Sky is the limit for our team members. The unique experiences gathered at EXL Health sets the stage for further growth and development in our company and beyond.
• Benefits we offer are Healthcare, Vision, Dental and 401k options.

The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.