Job Description

The Activities & Dining Assistant Manager is responsible for helping lead the Activities & Dining team to success through staff development, communication, innovation, and strong collaboration with other departments and resorts. The Assistant Manager needs to have a high attention to detail, strong observational and analytical skills, and a passion for experiences of a lifetime. This position is integral in supporting multiple lines of business throughout Keystone Resort.

Job Responsibilities:

• Work with the manager to identify and implement strategies that will grow the business
• Develop supervisor and frontline staff to be successful and effective as a team
• Maintain clear and effective communication throughout the resort about activity, dining, event, and resort information
• Analyze call center data and create reports for management
• Understand various lines of business and collaborate with other departments to ensure the success of activity & dining outlets. These include but are not limited to:
• Marketing
• Conference Sales and Services
• Lodging and Hospitality
• Food & Beverage
• Events
• Guest Services
• Mountain Operations
• Build and maintain relationships with 3rd party activity vendors, including contract setup and invoicing
• Work with manager to develop sales and performance goals for the department
• Maintain and enhance internal website for resort employees
• Opening and closing of the call center and sales locations
• Manage daily operations of the call center and front desk locations
• Hiring, training, coaching, and discipline of all Activities & Dining staff
• Manage employee relations budget to recognize and reward staff
• Perform quality controls for Agent phone conversations, transactions, and bookings

Job Qualifications

• 2+ years of supervisory experience – Required
• 3+ years of guest service experience – Required
• Clear and professional written and verbal communication skills – Required
• RPOS and cash handling experience – Preferred
• Proficiency in Microsoft Office – Preferred

Interesting and Informational Links:

• Find out more about Vail Resorts Recruitment and “like” our page on Facebook
• Find out more about Keystone Resort
• Find out more about our Company Policies