Job Description

If you're an organised, people-focused professional looking to step into a leadership role within a purpose-driven organisation, we'd love to hear from you.

About the Role

We're looking for an experienced and motivated Assistant Manager to join our leadership team and support the Practice Manager in the day-to-day operations of our offices across South-East Queensland.

This is a unique opportunity for an emerging leader who is ready to take the next step in their career. The role offers a structured leadership development pathway, with the opportunity to step into the position of Acting Practice Manager during a planned 12-month maternity leave period. You will receive ongoing mentoring, support, and hands-on experience to develop your leadership, operational, and decision-making capabilities.

You'll play a hands-on role across referral triage, NDIS funding verification, caseload allocation, service logistics, billing, stakeholder engagement, and property operations — working closely with Health Support Officers, clinicians, and external partners to keep services running smoothly and participants well supported.

What You'll Be Doing

• Referral Triage & Caseload Allocation — Register, verify, and triage incoming referrals; allocate caseloads across programs balancing clinician capacity and participant needs
• NDIS Funding Verification — Verify participant plan details, funding categories, plan management type, and available budgets prior to service commencement and at each plan renewal
• Booking & Service Logistics — Oversee participant scheduling, monitor utilisation, manage cancellations, and contribute to workforce capacity forecasting
• Billing & Aged Debt — Monitor funding utilisation alerts, resolve rejected NDIS claims, and follow up on aged debts with plan managers, NDIA, and participants
• Multidisciplinary Program Support — Support teams across Care Services, Allied Health, Support Coordination, and PHN programs (including MHCCC/CPSP), ensuring coordinated service delivery
• SIL Property & Care Home Operations — Coordinate SIL property set-ups, manage house accounts, consumables, and ensure properties are safe, compliant, and operationally ready
• Team Support & Culture — Provide guidance and supervision to Health Support Officers, support onboarding, and contribute to a positive and collaborative workplace

About Fortify Health Group

Fortify Health Group delivers high-quality mental health, disability, and allied health services across South East Queensland. We are a values-driven organisation committed to meaningful outcomes for

participants, strong clinical governance, and a supportive team culture. Our multidisciplinary teams work across Care Services, Allied Health, Support Coordination, and PHN-funded programs to deliver coordinated, person-centred care.

What We're Looking For

Experience & Qualifications

• Experience in an administrative, coordination, or supervisory role within healthcare, disability, or community services
• Qualification in practice management, health, or a related field (desirable)

Skills & Capabilities

• Understanding of mental health and disability services
• Knowledge of NDIS funding, pricing, and claims processes
• Familiarity with Medicare systems and their impact on service delivery
• Strong organisational skills with the ability to manage competing priorities
• Confident communicator with excellent stakeholder engagement skills
• A natural problem solver who takes initiative and works well under pressure
• Willingness and readiness to step into leadership responsibilities

What We Offer

💰 Competitive compensation — SCHADS Award Level 4.3 to Level 5.3, dependent on experience and qualifications

🏥 Meaningful work — Make a real difference in mental health and disability services every day

📈 Career progression — A clear, supported pathway into Acting Practice Manager

🤝 Supportive environment — A collaborative team culture where your growth matters

📚 Professional development — Ongoing leadership training and development opportunities

Ready to Take the Next Step?

If you're an organised, people-focused professional looking to step into a leadership role within a purpose-driven organisation, we'd love to hear from you.

Apply now by submitting your resume and a brief cover letter outlining your experience and interest in the role.