Job Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Operational & Technical Responsibilities

Oversee order validation and processing of customer and intercompany invoices, ensuring accuracy and timeliness.

Manage Goods Receipt (GR) creation and support inventory management activities in alignment with business controls.

Supervise order preparation, order processing, and order management, including validation of purchase orders (POs) and supporting documentation.

Ensure compliance with internal controls, policies, and SLAs through regular internal quality audits.

Drive billing accuracy targets through robust validation, root cause analysis, and preventive controls.

Reduce billing-related write-offs, credit notes, and rework by a defined YoY / QoQ percentage through upstream issue resolution.

Ensure on-time invoicing SLAs are consistently met and invoices generated within agreed TAT) Team Management & Leadership

Lead, mentor, and support team members to ensure consistent performance and skill development.

Allocate work effectively, monitor productivity, and ensure timely completion of deliverables.

Coach team members on technical processes, quality expectations, and customer handling best practices.

Act as the first level of escalation for operational, client, or team-related issues and communicate risks proactively to management.

Foster a collaborative, high‑performance culture and act as a phenomenal team player by supporting ad‑hoc and cross‑functional requirements

Set clear team KPIs around billing accuracy, dispute reduction, on-time invoicing, and AR impact Process Improvement & Stakeholder Management

Identify process gaps and recommend solutions for efficiency, automation, and standardization.

Drive continuous improvement initiatives to enhance accuracy, turnaround time, and customer satisfaction.

Deliver high‑quality customer service by responding to internal and external stakeholder queries in a prompt, professional, and solution‑oriented manner.

Partner closely with clients and internal teams to ensure alignment on deliverables and service expectations.

Prepare and review monthly performance dashboards, SLA metrics, and management reports.

Track and reduce billing disputes aging and dispute backlog through proactive customer and sales collaboration.

Support O2C cycle time reduction (Order to Invoice, Invoice to Cash) by improving upstream order quality.

Required Skills & Competencies

Strong working knowledge of Order‑to‑Cash, Order Management, Invoicing, AR, and Collections processes.

Proven team management and stakeholder management experience.

Excellent problem‑solving, analytical, and decision‑making skills.

Ability to perform under pressure and manage tight deadlines.

High level of agility and learning mindset to adapt to changing processes and systems.

Strong communication skills (written and verbal).Proficient in MIS reporting, data analysis, and MS Excel / ERP systems (SAP preferred).

Qualifications

Qualifications & ExperienceBachelor’s degree in commerce, Finance, Business Administration, or a related field.5–8 years of relevant experience in Order Management / O2C / Finance Operations, with at least 1–3 years in a team‑handling or lead role.

Additional Information

Should be comfortable to work from Office and night shifts

Team Handling exp mandatory