Job Description

Assistant Manager

Make every stay special with Daish’s Holidays

Are you an experienced hospitality manager looking for your next exciting challenge? Or perhaps a Duty Manager ready to take the next step in your career? If so, Daish’s Holidays could be the perfect fit for you.

We’re looking for a confident, positive and experienced Assistant Manager to support the General Manager in the overall running of our hotel and help ensure our guests receive the friendly, welcoming service that Daish’s is known for.

All-year-round employment | Employee benefits

What will you be doing?

As an Assistant Manager, you'll play an important role in supporting the General Manager with the day-to-day operation of the hotel. You'll work across all departments, supporting departmental managers, developing our teams and helping ensure our high standards are consistently maintained.

You'll be a key part of the hotel's management team, leading by example, supporting operational decisions and helping create a positive, welcoming and professional environment for both guests and team members.

Your responsibilities will include:

• Supporting the General Manager with the overall day-to-day running of the hotel.
• Ensuring high standards of guest service, accommodation, food and entertainment are consistently maintained.
• Supporting departmental managers to achieve operational standards and business objectives.
• Managing, motivating and developing team members, helping to build a positive and supportive working environment.
• Acting as a senior point of contact for guests and team members, dealing with complaints and challenging situations professionally.
• Supporting recruitment, staff induction, training and development across the hotel.
• Assisting with staff rotas, wage management and departmental staffing requirements.
• Monitoring hotel performance and supporting improvements in operational efficiency.
• Ensuring Health & Safety policies, procedures and compliance requirements are followed throughout the hotel.
• Supporting the management of cash handling, financial controls and hotel procedures.
• Assisting with the implementation of company policies, procedures and initiatives.
• Supporting the General Manager in maintaining effective communication across all departments.
• Taking responsibility for the hotel in the General Manager's absence when required.
• Promoting and upholding Daish’s values and helping to protect the reputation of our brand.

What are we looking for?

This is a fantastic opportunity for an experienced Duty Manager or hospitality professional looking to progress into a more senior management role within a friendly and growing hotel business.

We're looking for someone who is:

• Positive, enthusiastic and committed to achieving consistently high standards.
• Experienced in managing and motivating teams within a hospitality environment.
• Confident supporting and developing departmental managers and team members.
• Experienced in dealing with guest complaints and challenging situations.
• Organised, proactive and able to manage competing priorities effectively.
• Confident with staff rotas, wage management and operational planning.
• Knowledgeable about Health & Safety requirements and hotel compliance.
• A strong communicator who can build positive working relationships with colleagues and guests.
• Professional, calm and confident when making decisions under pressure.
• Able to lead by example and act as a positive role model.
• Committed to delivering excellent customer service and supporting the values of Daish’s.

Previous experience as a Duty Manager or in a similar hospitality management role would be advantageous.

Why join Daish’s?

At Daish’s, we believe that our people are just as important as our guests. That's why we offer more than just a job.

When you join us, you'll benefit from:

• Stable, all-year-round employment – we don't close for the winter.
• Career progression opportunities across our hotels and wider business.
• £100 refer-a-friend bonus.
• An extra paid day off for your birthday.
• Access to mental wellbeing and financial support to help you when you need it.
• A friendly, inclusive and supportive working environment.
• Staff, Friends & Family Holiday Discount – enjoy a Daish’s holiday from just £105 for you, your family and friends, including accommodation, breakfast, dinner, coach travel and entertainment.

The role involves working up to 6 days per week, including evenings, weekends and bank holidays. Shifts are typically 7:00am–3:00pm or 3:00pm–11:00pm, with the occasional mid-shift of 9:00am–5:00pm.

About Daish’s Holidays

We are an established, family-run holiday company with over 45 years of experience creating memorable holidays for our guests.

Today, we operate 11 hotels across 9 locations throughout the UK, alongside our own fleet of luxury coaches. While we continue to grow and look towards an exciting future, our family values remain at the heart of everything we do.

Clean & Comfortable Accommodation | Good Food | Great Entertainment | Friendly Service

These values are what make a Daish’s holiday special. We pride ourselves on providing great-value holidays for all ages, whether our guests are looking for a relaxing break, fantastic entertainment, delicious food or the chance to explore some of the UK's most wonderful destinations.

Our commitment to great holidays and outstanding customer service has been recognised through a number of industry awards, including Tripadvisor Travellers’ Choice Awards and Group Travel & Leisure Awards.

With more than four decades of experience behind us, we’re proud of our heritage as a family company – but we're always looking towards the future.

If you're an experienced hospitality manager looking for your next challenge, with the opportunity to develop your career in a friendly, supportive and growing business, we'd love to hear from you.

Come and join the Daish’s family and help us make every stay special!