Job Description

Assistant Manager – Global CSR, Communications & Employee Engagement

Role Purpose

The Assistant Manager – Global CSR, Communications & Employee Engagement will support the execution of EXL’s global Corporate Social Responsibility agenda, with primary responsibility for CSR communications and storytelling, employee giving and engagement, and CSR project management.

The role will work across internal teams, NGO partners and stakeholders to strengthen visibility of CSR impact, increase employee participation in giving initiatives, and ensure effective monitoring and delivery of CSR projects.

Key Responsibilities

1. CSR Communications & Impact Storytelling

• Develop and execute internal and external CSR communication plans and calendars.
• Identify and develop compelling CSR impact stories, employee stories, beneficiary stories and project highlights.
• Draft CSR communications including employee mailers, campaign content, leadership updates, newsletters, social media content and other communication collateral.
• Work with internal communications and relevant stakeholders to amplify CSR initiatives across appropriate channels.
• Coordinate with NGO partners to source project updates, photographs, testimonials and impact data for storytelling.
• Ensure CSR communications are accurate, consistent, engaging and aligned with company communication and brand guidelines.
• Support communications around volunteering, giving campaigns and key CSR milestones.

1. Global Employee Giving & Engagement

• Drive adoption and participation in EXL’s global employee giving initiatives through the company’s social giving platform.
• Develop annual goals, targets and engagement plans for employee giving.
• Design and execute global and local employee giving campaigns around identified causes and NGO partners.
• Develop campaign concepts, messaging, launch plans and employee engagement strategies.
• Partner with relevant teams and stakeholders to increase awareness and participation.
• Integrate giving and volunteering opportunities wherever relevant to create stronger employee engagement around social causes.
• Track participation, campaign performance and giving trends, and recommend actions to improve engagement.
• Support campaign governance, NGO due diligence, approvals, launch and closure documentation.

1. CSR Project Management, Monitoring & Evaluation

• Manage assigned CSR projects and relationships with NGO/implementation partners.
• Coordinate project plans, milestones, deliverables, budgets, KPIs and reporting requirements with partners.
• Conduct regular project review and monitoring meetings with NGOs.
• Review project progress against agreed objectives, targets and timelines.
• Validate program data, beneficiary outcomes, utilization and supporting documentation.
• Identify delivery gaps, risks and delays and coordinate appropriate corrective actions.
• Support periodic project assessments, site visits and partner performance reviews.
• Consolidate project progress and impact into reports and leadership/CSR Committee updates.
• Maintain appropriate project documentation to support CSR governance and audit requirements.

Key Skills & Competencies

• Strong written and verbal communication skills
• CSR and social-impact orientation
• Content development and impact storytelling
• Employee engagement and campaign management
• Project and stakeholder management
• NGO/implementation-partner management
• Monitoring, evaluation and impact reporting
• Strong planning and execution skills
• Ability to interpret data and translate results into clear impact narratives
• Ability to manage multiple projects, campaigns and stakeholders simultaneously
• Strong attention to detail and documentation
• Comfort working in a global, cross-functional environment

Preferred Background & Experience

Education

• Graduate/Postgraduate degree in CSR, Communications, Public Relations, Marketing, Social Sciences, Development Studies, Business Management, Project Management or a related field.

Experience

• Relevant experience in one or more of the following: Corporate Social Responsibility / ESG / Social Impact; Corporate or internal communications; Employee engagement or giving programs; NGO/development-sector project management; Program monitoring and evaluation.
• Experience working with NGO/community partners would be preferred.
• Exposure to employee giving, volunteering or social-impact platforms would be an advantage.
• Strong business writing and content-development experience is preferred.

Key Responsibilities

1. CSR Communications & Impact Storytelling

• Develop and execute internal and external CSR communication plans and calendars.
• Identify and develop compelling CSR impact stories, employee stories, beneficiary stories and project highlights.
• Draft CSR communications including employee mailers, campaign content, leadership updates, newsletters, social media content and other communication collateral.
• Work with internal communications and relevant stakeholders to amplify CSR initiatives across appropriate channels.
• Coordinate with NGO partners to source project updates, photographs, testimonials and impact data for storytelling.
• Ensure CSR communications are accurate, consistent, engaging and aligned with company communication and brand guidelines.
• Support communications around volunteering, giving campaigns and key CSR milestones.

1. Global Employee Giving & Engagement

• Drive adoption and participation in EXL’s global employee giving initiatives through the company’s social giving platform.
• Develop annual goals, targets and engagement plans for employee giving.
• Design and execute global and local employee giving campaigns around identified causes and NGO partners.
• Develop campaign concepts, messaging, launch plans and employee engagement strategies.
• Partner with relevant teams and stakeholders to increase awareness and participation.
• Integrate giving and volunteering opportunities wherever relevant to create stronger employee engagement around social causes.
• Track participation, campaign performance and giving trends, and recommend actions to improve engagement.
• Support campaign governance, NGO due diligence, approvals, launch and closure documentation.

1. CSR Project Management, Monitoring & Evaluation

• Manage assigned CSR projects and relationships with NGO/implementation partners.
• Coordinate project plans, milestones, deliverables, budgets, KPIs and reporting requirements with partners.
• Conduct regular project review and monitoring meetings with NGOs.
• Review project progress against agreed objectives, targets and timelines.
• Validate program data, beneficiary outcomes, utilization and supporting documentation.
• Identify delivery gaps, risks and delays and coordinate appropriate corrective actions.
• Support periodic project assessments, site visits and partner performance reviews.
• Consolidate project progress and impact into reports and leadership/CSR Committee updates.
• Maintain appropriate project documentation to support CSR governance and audit requirements.

Education

• Graduate/Postgraduate degree in CSR, Communications, Public Relations, Marketing, Social Sciences, Development Studies, Business Management, Project Management or a related field.