Job Description

Position Responsibilities:

General Responsibilities:

• (15%) Perform research and analysis of industry trends, market positioning or competitive activity related to a component of an overall segment or function strategy. Support the implementation of a strategic planning framework and process that engages leaders in effective strategic dialogues, decision-making and planning.
• (15%) Support in providing market and competitive intelligence profiles to share insights and help the team keep abreast with the external developments. Based on the research completed, is expected recommend a course of action, or set of alternatives, to the overall Strategy Lead and/or relevant business partner for further discussion and ultimate decision.
• (30%) Act as a resource for insights for annual, quarterly and monthly management reporting deliverables.
• (30%) Support strategy discussions across the assigned key business units and with strategy groups across the organization.
• (10%) Day to Day operational decision-making authority

Key Accountabilities

• Partner with team members and external partners to drive strategic priorities, represent the team on cross-functional work, identify issues, escalate as required, and recommend solutions to keep priorities on track.
• Monitor post-implementation success metrics and make recommendations based on the results.
• Provide both business and customer centric recommendations/solutions to program, experience and engagement opportunities that contribute to long term as well as immediate business goals.
• Collaborate to communicate our strategic priorities, both to internal and external stakeholders, in an impactful way, providing context, focus and inspiration.
• Maintains a clear set of customers in mind when making recommendations and decisions.
• Work with stakeholders to help prioritize the most high-impact and time-sensitive needs of the business and customers.
• Keep current on industry and adjacent industry trends. Bring forth options and recommendations to management including creative ways to keep the program fresh and current.
• Act as a resource for insights for annual, quarterly and monthly management reporting deliverables.
• Partner with leaders to mobilize resources and functions across the team and beyond to fulfill special projects and reporting maturation in support of the overall Transformation Office.
• Deliver comprehensive, forward-looking advisory services to senior management in a timely manner, while maintaining an effective monitoring framework and process that will help ensure a successful execution on our strategy to achieve our objectives.
• Partner with team members to drive Manulife/John Hancock's transformation and strategic priorities, represent the team on cross-functional work, identify issues, escalate as required, and recommend solutions to keep priorities on track.
• Collect and analyze high volumes of diverse information; incorporates external factors into research and analysis.
• Identify and start to promote best practices within the team.
• Share technical expertise with others.

Required Qualifications:

• Bachelors degree or College diploma
• 5-7 years of business analysis and/or project management experience supporting medium to large size and critical projects
• Basic understanding of business, operational, and sales processes
• Strong background in customer/client service
• Communicates clearly and thoughtfully to get ideas heard and uses good judgement to achieve appropriate impact with peers and managers
• Strong desire to improve processes
• Ability to motivate and collaborate professionally with external partners and vendors•
• Good communication skills (verbal and written)
• Excellent conceptual, analytical and problem-solving techniques
• Ability to exercise flexibility and judgment in assessing business risks and issues in a dynamic environment
• Strong understanding and experience with business analysis and/or project management methodologies
• Excellent initiative and ability to commit to a course of action in the face of risks and uncertainty
• Curious and asks the right kinds of questions of peers and customers to gain knowledge
• Understands company culture, cooperation and information sharing within the company
• Owns their career development and actively seeks out coaching and feedback
• Growth Mindset & Enable Change: Demonstrates curiosity, generates ideas, and proposes solutions
• Adaptability: Effectively adapts to change to achieve results in an evolving environment
• Solution Focused: Owns assigned tasks from inception to resolution, makes timely recommendations and decisions where appropriate
• Thinks analytically to break down moderately complex issues into smaller, manageable parts
• Communicates clearly and thoughtfully to get ideas heard and uses good judgement to achieve appropriate impact with peers and Managers.
• Clearly communicate results of work of moderate complexity to business partners and clearly articulate solutions to senior team members.
• Basic understanding of the business, value chain, financial acumen, and customer lifecycle for the strategy they are supporting
• Working knowledge of a global view of strategy, engaging a wide audience in research, understand a strategic view, synthesizing large volumes of data to bring together an informed recommendation
• Combines an openness and awareness of diversity across cultures and markets with a propensity and ability to see and leverage common patterns across countries and markets
• Working knowledge on how technology supports the organization, understands and leverages social media Identify and use different methods to personally react to and manage change
• Self Aware Uses a variety of methods and techniques to get things done
• Considers diverse perspectives to build support of own ideas

Decision Authorities:

• Prioritize work deliverables and small initiatives for internal stakeholders based on changing business needs (deadlines, costs, scope of projects)
• Manage small project budgets
• Day to Day operational decision-making authority

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid