Lead and manage a team of 15-20 team members and ensure all processes are conducted according to company policies and client requirements
· 3 to 10 years of work experience in voice operations
· Serve as the primary point of contact for clients regarding verification inquiries, providing updates and addressing concerns
· Ensure appropriate production problem records opened, monitored and closed
· Ensure processing deadlines are met
· Escalates/ communicates promptly to the supervisors on any system disruption or missed SLS
Competencies Required:
· Strong verbal and written communication skills to interact with clients and team members
· Proficient in analyzing data and reports to make informed decisions regarding verification processes.
· Capability to identify issues within the verification process and implement practical solutions
· Ability to manage
· Handle daily workflow
· Reporting as required
Lead and manage a team of 15-20 team members and ensure all processes are conducted according to company policies and client requirements
· 3 to 10 years of work experience in voice operations
· Serve as the primary point of contact for clients regarding verification inquiries, providing updates and addressing concerns
· Ensure appropriate production problem records opened, monitored and closed
· Ensure processing deadlines are met
· Escalates/ communicates promptly to the supervisors on any system disruption or missed SLS
Competencies Required:
· Strong verbal and written communication skills to interact with clients and team members
· Proficient in analyzing data and reports to make informed decisions regarding verification processes.
· Capability to identify issues within the verification process and implement practical solutions
· Ability to manage
· Handle daily workflow
· Reporting as required
Graduation 2 - 5 Years
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
