Job Description

Who We Want!

Passion – Be the Best, is the brand mission! The Assistant Manager assists the General Manager in all activities of their Capriotti’s location to achieve operational excellence, while providing Guests with an exceptional Guest experience in a respectful, motivating, safe, clean and sanitary work environment for the shop’s Team Members.

Roles and Responsibilities:

Family – Care About People…

• Builds teams by proactively recruiting, hiring, training and retaining the best in the available talent pool and utilizes good performance management strategies to retain talent.
• Coaches, develops and motivates the shop’s Team Members by following the Capriotti’s training standards; identifies and addresses the additional development needs of the individuals on the team to encourage growth and retention.
• Prepares team schedules with a focus on operational excellence and cost management without sacrificing Guest satisfaction and team morale. Equitably shares the team workload to maintain Capriotti’s standards for cleanliness, safety and maintenance.
• Role models the standards and maintains the culture for delivering CAPtivating Service to Guests. Proactively investigates and resolves Guest issues regarding product quality and/or service.

Integrity – Walk the Talk…

• Monitors compliance with health, safety and building relations regarding food preparation, serving, and building maintenance.
• Prepares all products according to Capriotti’s specifications, using the correct portion, quality and product presentation controls.
• Maintains the integrity of Capriotti’s recipes to ensure a consistent Guest experience at any Capriotti’s location.

Profitability – Everyone Wins…

• Responsible for cash management and bank deposits. Your role requires you to have a valid driver's license and clean driving record.
• Monitors budgets, cost of goods sold, labor, payroll records and all other financial transactions related to the shop.
• Promotes an environment of “salesmanship” by encouraging a culture for suggestive-selling and an orientation towards “counter service” versus “cashier” mindsets at the register.
• Utilizes effective purchasing, inventory, receiving and waste-monitoring procedures.
• Actively participates and promotes all brand-wide and local marketing initiatives; demonstrates leadership in Local Shop Marketing (LSM).

Genuineness – 100% Real…

• Utilizes effective communication skills (oral, written, and listening) to foster positive relationships with Team Members, Guests, Vendors and other members of the Capriotti’s brand.
• Establishes an environment of trust within the shop; including Team Members, Guests, Vendors and others.
• Demonstrates emotional resilience under pressure and during changing priorities.
• Analyzes information and evaluates results to choose the best solution for problem-solving.

Skills and Knowledge:

• Service Orientation – Actively looks for ways to help others.
• Time Management – Demonstrates ability to multi-task; can remain a “hands-on orchestrator” during a busy shift without losing focus on the guest, product quality and team performance; organizes, plans and prioritizes daily and weekly tasks/projects.
• Computer/Technology – Experience in POS systems and proficiency in the use of a computer (e-mail, spreadsheets, and other documents).

Physical Requirements:

• Ability to withstand work conditions in temperatures of 30 degrees F or less and up to 100 degrees F.
• Ability to move throughout the restaurant for extended periods at a time.
• Can move 50 lbs. for a distance of up to 10 feet.
• Ability to balance and move up to 25 lbs. for distances of up to 50 feet.

Education/Experience Requirements:

• High school or equivalency required; college coursework or degree preferred.
• Previous supervisory and hospitality industry experience preferred.
• Minimum 21 years of age.
• Proven track record of success as a restaurant manager.

Company Overview:

Founded in 1976, Capriotti’s Sandwich Shop, is a 100+ unit award-winning sandwich shop chain that remains true to our 40-year tradition of slow-roasting whole, all natural turkeys in-house every day. Capriotti’s fresh ingredients, homemade subs and unique menu items have won numerous accolades, including being named one of Sandleman and Associates’, Top 10 Quick-Service Restaurant Chains, while maintaining the #1 position for, Taste of Flavor and Food, as well as Quality of the Ingredients.

Our signature sub, The Bobbie®, was voted “The Greatest Sandwich in America” by thousands of readers across the country and reported by AOL.com. For more information, visit www.capriottis.com.

Compensation--Benefits...

• Hourly compensation $15-$25 per hour.
• Benefits include Group Health and Dental plan, Cafeteria Plan, Personal Time Off (PTO), 50% off Meals, Annual Non-Slip Tenure Shoes, and optional Daily Pay.