Job Description

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Global Markets Business Controls team is responsible for establishing data management strategy and data governance for Global Markets. The team works closely with other groups within Global Markets, other lines of business and Enterprise functions. The team drives strategic initiatives and projects in the areas of data management and governance.

Job Description*

The candidate, as part of Global Markets Chief of Staff (CoS) Work Distribution Team within GBS India, will be supporting multiple aspects of Business Controls & Data Innovation Group. The ideal candidate should have strong experience with development as well as maintenance of data analytics and automation initiatives. Candidate will be required to understand requirements, learn the process steps and to execute the process with high standards of excellence. Candidate will have to manage multiple scheduled and/or ad-hoc tasks and manage their time to ensure efficient delivery. The tasks may include data pre-processing, analysis, updation and presentation of outcomes in the form of tabular and visual reports.

Responsibilities*

The Role demands for a qualified professional who can provide guidance to direct reports typically comprising of senior leaders.

• Providing technical expertise supporting data analytics and automation projects.
• Must be expert in data analytics, mining, manipulation, aggregation, integration, and reporting.
• Experience interfacing with onsite teams and must be detail oriented (e.g. ability to identify anomalies within large data sets).
• Excellent critical thinking and problem-solving skills. Must be able to understand a process from end-to-end, be able to identify weaknesses in the process and implement solutions.
• Excellent verbal and written communication skills.
• Must be able to work with technical teams and translate technical concepts to business audiences.
• Must be able to work well in collaborative team environment, but also independently.
• Design and document workflow and make appropriate recommendations to improve operational effectiveness.
• Drive operational excellence though process review, identifying bottlenecks and risks, mitigating and resolving issues.

Requirements*

Education*

Graduates / Post-graduates with good track record/academic scores

Certifications (if any) : Tableau / Alteryx

Experience Range* 4-6 years

Mandatory Skills :

• Advanced proficiency in Tableau, Alteryx, and Python for data processing, analytics, and visualization.
• Solid understanding of machine learning algorithms, predictive modeling, and statistical techniques.
• Hands-on experience with Generative AI tools and models such as OpenAI, Microsoft Azure OpenAI, or similar platforms.
• Ability to build, fine‑tune, and integrate LLM-based solutions (e.g., prompt engineering, automation use cases, summarization, extraction, classification, and workflow optimization).
• Experience implementing AI-driven automation, including document intelligence, NLP pipelines, and analytical accelerators.
• Familiarity with Vector Databases and RAG (Retrieval-Augmented Generation) is a strong plus.
• Working knowledge of SQL databases for data extraction and manipulation.
• Solid understanding of automation frameworks and end-to-end data analysis workflows.
• Understanding of banking operations and financial products.
• Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations
• Flexibility to adapt to a variety of engagement types, working hours and work environments and locations
• Strong interpersonal skills, with the ability to work independently and within a team environment
• Ability to manage time effectively, set priorities and meet deadlines.
• Excellent written and verbal communication skills

Work Timings*

11.00 AM to 10.00 PM (Weekends Off)

Job Location*

Mumbai