EXL

Assistant Manager

EXL  •  Uttar Pradesh, IN (Onsite)  •  4 hours ago
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Job Description

  • Manage the process and take corrective steps where necessary or make incremental improvements
  • Provide coaching and feedback to team members to enable them to improve their performance
  • Assist new hires such that they are productive on the floor in the shortest possible time frame
  • Handle escalations, Provide inputs on process and system/business application to the team members
  • Client Interaction, where required at the level of Supervisors
  • Ensure compliance with internal policies and procedures, external regulations and information security standards
  • Ensure that the process transactions are processed as per Standard Operating Procedures (SOPs)
  • Must have experience in insurance underwriting and claims back office processes
  • Ensure that the assigned targets in accordance with SLA are met by the team
  • Ensure that the quality of the transactions is in compliance with predefined parameters
  • Must have fundamental knowledge of US insurance and high level Policy/ Claim lifecycle
  • Must be able to train a team, create SOPs and process maps
  • Knowledge of Multiple transactions will be required as this will initially be a relatively small team
  • Ensure that the process transactions are processed as per SOP
  • Ensure that the assigned targets in accordance with SLA are met by the team/process
  • Ensure that the quality of the transactions is in compliance with predefined parameters
  • Must have process knowledge and would be required to perform QA of transactions
  • Ensure adherence to establish attendance schedules, Company Policies and Procedures
  • Detailed knowledge of specific department products, workflows and procedures related to work performed
  • Business writing skills
  • Excellent interpretation skills
  • Manage the process and take corrective steps where necessary or make incremental improvements
  • Provide coaching and feedback to team members to enable them to improve their performance
  • Assist new hires such that they are productive on the floor in the shortest possible time frame
  • Handle escalations, Provide inputs on process and system/business application to the team members
  • Client Interaction, where required at the level of Supervisors
  • Ensure compliance with internal policies and procedures, external regulations and information security standards
  • Ensure that the process transactions are processed as per Standard Operating Procedures (SOPs)
  • Must have experience in insurance underwriting and claims back office processes
  • Ensure that the assigned targets in accordance with SLA are met by the team
  • Ensure that the quality of the transactions is in compliance with predefined parameters
  • Must have fundamental knowledge of US insurance and high level Policy/ Claim lifecycle
  • Must be able to train a team, create SOPs and process maps
  • Knowledge of Multiple transactions will be required as this will initially be a relatively small team
  • Ensure that the process transactions are processed as per SOP
  • Ensure that the assigned targets in accordance with SLA are met by the team/process
  • Ensure that the quality of the transactions is in compliance with predefined parameters
  • Must have process knowledge and would be required to perform QA of transactions
  • Ensure adherence to establish attendance schedules, Company Policies and Procedures
  • Detailed knowledge of specific department products, workflows and procedures related to work performed
  • Business writing skills
  • Excellent interpretation skills

Bachelor Degree in relevant field with 3-6 years of relevant experience

EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
Website
exlservice.com
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