Job Description

Job Family

EBO Accounts Receivable (India)

Travel Required

Up to 25%

Clearance Required

None

What You Will Do

• Should be able to manage a team of 45 to 60 FTEs.
• Plans, monitors, direct and ensure seamless day-to-day operations with consistent delivery against productivity, quality, and SLA targets.
• Monitor workflow, identify gaps, and implement timely corrective actions to maintain operational stability.
• Define performance objectives, drive accountability, and manage the full employee lifecycle, including hiring, coaching, and recognition.
• Assists in the development and revision of operational policies and procedures that facilitate efficient workflow. Develops an understanding of the workflows, procedures, and specific criteria for each assigned client. Also, make sure we are handling the inventory and allocation strategy done appropriately.
• Will be responsible to resolve queries, account reviews and provide training in case required.
• Drive production and quality to the expected level.
• Responsible for identifying production and quality issues and putting plans in place for improvement.
• Respond to and ensure that the mail on daily updates is sent on time. In addition, Will be responsible to lead internal and external calls.
• Uphold stringent quality standards through structured RCA/CAPA, ensuring continuous performance enhancement.
• Maximize AR performance through strategic denial resolution and actionable payer insights (Trends).
• Should review the staffing requirements on a regular basis to ensure the appropriate team size is maintained.
• Spearhead initiatives that improve efficiency, minimize defects, and deliver measurable operational impact.
• Partner effectively with clients and leadership; lead governance forums and manage escalations with executive presence.
• Should be responsible for driving KPI Metrics, operational performance, process improvements, and stabilization.
• Should work towards team engagement and retention/absenteeism.
• Should be good in Denial Management and should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials Ability to interact positively with team members, peer group and seniors.
• Active involvement in project launch sessions to understand the Associates process and track the daily progress during the launch period.
• Influence cross-functional stakeholders and drive alignment across teams.
• Operate with autonomy while collaborating closely with senior leadership.
• Should be aware of preparing all the KPI reports, project requirements report etc.
• Able to manage both day and night teams to ensure there are no gaps on hand-offs.

What You Will Need

• Must have bachelor’s degree.
• 7+ Years’ experience in RCM
• Good Communication Skills (Oral and written) and Analytical Skills required for AR Calling for Medical Billing Process.

What Would Be Nice To Have

• Superior problem-solving abilities
• Experience mentoring and training Team Leader, Process SME and Associates.
• A flexible mindset to learn.
• Excellent detail-oriented skills and a highly reliable work ethic.
• Proficiency in Microsoft Office (Word, Outlook, Excel).
• Ready to invest in Automation opportunities for process/business improvement.

About Guidehouse India

At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.

Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose.

We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

What We Offer

At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.

Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being.

Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.

Important Fraud Notice

All official recruitment communications from Guidehouse will come from email addresses ending in @guidehouse.com or @myworkday.com. Guidehouse never charges fees, requests money transfers, or collects payments from educational institutions for recruitment events. Please do not share banking or personal financial information with anyone claiming to represent Guidehouse for hiring purposes.

Contact Us

If you have visited our website to explore career opportunities or to apply for a position and have questions, please contact the Guidehouse Recruiting team at IndiaRecruiting@guidehouse.com. All information you provide will be kept confidential and used only as required to support the recruitment process.

To learn more about Guidehouse in India, visit www.guidehouse.com/india.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.