Brief Job Description:
• Ensure the functions in collections and dispute management run smoothly, oversee and handle all exceptional customers on outstanding invoices and maintaining positive customer relationships
• Prioritize high-risk or overdue accounts, receivable aging reports and escalate issues as needed to minimize bad debt
• Apply checks and reviews to the investigations, to resolve customer disputes related to billing, pricing, delivery, or contractual terms
• Oversee the collection activities and dispute resolutions accurately documented in the ERP or CRM system, ensuring transparency and audit readiness
• Report out collection trends and dispute root causes, providing insights and recommendations to improve processes and reduce future payment delays
• Strong understanding of Accounts Receivable and Collections and dispute management process
• Identify and provide inputs to the supervisors for process improvement
• Very good verbal and written communication skills
Brief Job Description:
• Ensure the functions in collections and dispute management run smoothly, oversee and handle all exceptional customers on outstanding invoices and maintaining positive customer relationships
• Prioritize high-risk or overdue accounts, receivable aging reports and escalate issues as needed to minimize bad debt
• Apply checks and reviews to the investigations, to resolve customer disputes related to billing, pricing, delivery, or contractual terms
• Oversee the collection activities and dispute resolutions accurately documented in the ERP or CRM system, ensuring transparency and audit readiness
• Report out collection trends and dispute root causes, providing insights and recommendations to improve processes and reduce future payment delays
• Strong understanding of Accounts Receivable and Collections and dispute management process
• Identify and provide inputs to the supervisors for process improvement
• Very good verbal and written communication skills
Technical Skill Requirements:
• Qualification: Graduate/master’s in accounting/CA/CWA Inter
• Good accounting knowledge which includes preparation of JE and AR knowledge (Collections and Dispute management)
• At least 6 - 8 years of operational experience
• Basic Excel skills and knowledge of ERP SAP/JDE are desired
• Strong numerical skills with attention to detail
• Very good written and verbal communication skills
• Ability to validate and document the process
Competencies Required:
• Ability to oversee collection process, guide team to communicate clearly and professionally with customers via phone and email
• Experience in handling sensitive conversations around overdue payments and disputes
• Skilled in handling high profile customers and negotiating payment plans, resolving conflicts, and influencing customers to meet payment commitments without damaging relationships
• Capable of identifying the underlying causes of disputes and payment delays, and working cross-functionally to implement long-term solutions
• Maintains accurate records of collection efforts and dispute resolutions, ensuring compliance with audit and reporting requirements
• Ensure that the assigned targets are met in accordance with SLA and internal standards.
• Any other essential function that may occur from time to time as directed by the Supervisor
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
