Job Description

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Fraud and Claims Shared services analytics team comprises of analysts that are responsible for Enterprise analytics and reporting performing end to end data analysis to show fraud performance and metrics at an Enterprise level and at detailed unit and segment level.

*

This job is responsible for managing cross-functional and/or inter-departmental projects for Line of Business products, processes, functions, and employee readiness. Key responsibilities of the job include partnering with the business to develop a plan to sustain change, evaluating current methods, and developing strategies to implement changes and project improvements. Job expectations include overseeing projects, using appropriate tools to drive project completion, and serving as a secondary point of contact to department managers for critical change initiatives.

Responsibilities:

• Oversees the execution of defined project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators
• Leads project and/or remediation requirement documentation efforts based on identified gaps and controls needed for sustained performance
• Plans and organizes projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion
• Navigates across various Lines of Business and partner organizations, including Technology and Risk, leading them to negotiate decision making for efficient and effective resolution
• Supports the adoption and sustainment of change initiatives and helps assess adoption risks
• Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders

Requirements*

Education*

• Advanced degree, preferably in Statistics/Mathematics, Applied Sciences, Engineering from a reputed institute
• Technical certifications in SAS, SQL preferred

Experience Range*

• 2 - 5 years of relevant experience using SAS, SQL , MS Office and strong Project Management skills
• U.S financial services experience preferable
• Understanding business domains like Fraud/Compliance/Risk preferable

Foundational skills*

• The candidate must have intermediate to advanced knowledge of SAS and SQL.
• Excel and other applications to support large data aggregation and management
• Advanced data analytics in a big data environment within a risk & fraud function is ideal
• Experience in reporting and automation tools
• Data and reporting experience and attention to detail
• Ability to create trend reports and discuss anomalies with cross functional teams
• Ability to present the data and communication skills
• Manage, structure, and consolidate large amounts of data (building in validation to ensure accuracy)
• Ability to collect, organize and disseminate significant amounts of information with attention to detail and accuracy
• Effective multi-tasker, able to manage multiple files

Desired skills

• Bachelor’s degree is desired, preferably in a quantitative discipline such as mathematics, statistics, engineering, computer science, finance, or business. Post graduate degree is a plus.
• Strong experience on Hadoop (Hive, Impala)
• Familiarity with other programming languages such as Python, Spark, PySpark and R will be preferred.

Work Timings*

• 11: 30 AM to 8:30 PM, 12: 30 PM to 9:30 PM

Job Location*

• Mumbai/Chennai/GIFT/Hyderabad/