Evaluate documents and proofs to determine who to pursue for subrogation, issue demands to third-party carriers (TPC), follow up via calls and emails, and send cases to collections if the adverse party is uninsured. Engage in discussions and negotiations with TPC after issuing demands, coordinating with TPC, insured parties, and vendors to drive recovery to closure. For arbitration, write contentions defending the insured, file them in the arbitration forum along with proofs and scene diagrams.
Manage teams and ensure quality and productivity targets are met
Motivate team members and control attrition
Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
Provide coaching and feedback to team members to enable them to improve their performance.
Assist new hires such that they are productive on the floor in the shortest possible time frame.
Provide inputs on process and system to the team members
Ensure compliance with internal policies and procedures, external regulations and information security standards.
Collect and provide data required for various audits like ISO/COPC etc.
Ensure that all agents in the process know their goals and how they are linked to the Organization�s quality policy
Band A & B High School Diploma. Band A: 6 - 12 months experience in P&C Insurance - claims / Recoveries / Subrogation/ Claim adjudication
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
