Job Description

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Assistant Manager role is an integral part of our business service proposition. Teaming up with a supportive and results driven Senior Relationship Manager, you’ll manage a portfolio of customers across various industries, to drive growth through acquisition, increasing share of wallet and referrals. This role leads to many career pathways within commercial banking and across the rest of ANZ. Whichever pathway is right for you, there are inspiring leaders and tailored learning opportunities to give you the skills and accreditation you need to go after it.

Provide customer-focused solutions by understanding needs and offering tailored options. Manage end-to-end processes to ensure seamless fulfilment and positive outcomes. Build and maintain strong relationships to achieve mutually beneficial results. Collecting, profiling, and analysing data to translate into meaningful insights

Role Type: Permanent
Role Location: Level 9 242 Pitt Street Sydney NSW 2000
Work Hours: 40 Hours/week (Full-time)

What will your day look like?

As an Assistant Manager in small and medium size enterprice, you will have the opportunity to:

• Work alongside an experienced Senior Relationship Manager in managing a portfolio of small and medium size enterprice customers, with a customer-centric approach.
• Maintaining a well‐managed portfolio compliant with all relevant policies and procedures.
• Maintaining control of workflows across all compliance and customer fulfilment process.
• Proactively developing and maintaining a detailed understanding of customer business and financial needs.
• Providing appropriate solutions towards account maintenance and simple customer requests.
• Collaborating with Product Partners and other stakeholders to fulfil customer needs.
• Exposure to deal structuring for both new and existing customers.
• Developing and maintaining a strong awareness of the relevant industry, key trends, economic trends and market forces.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Experience in the banking industry is an advantage, but not a requirement.
• Prior experience in developing strong relationships in a customer delivery/ customer experience role,
• Data analysis: Collecting, profiling, and analysing data to translate into meaningful insights to inform business decisions and deliver customer solutions.
• Customer solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/ or providing considered options, that meet those needs.
• Credit Analysis: The ability to assess a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative factors such as character, capital, capacity to repay, collateral (security) and conditions (the 5Cs of credit).
• Strong ‘can-do’ and ‘willingness to learn’ attitude.
• Ability to support credit approval activities with competency in credit assessment and management.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers You can apply for this role by visiting ANZ Careers and searching for reference number 116249 .

Job Posting End Date

, 11.59pm, (Melbourne Australia)