Job Description

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The Assistant Manager is responsible for maintaining a safe, professional, efficient and quality operation of the shop, overseeing Technicians and Service Advisors in the absence of the General Manger.

Boss Shops has many benefits to offer you that you will not find anywhere else like:

• Vacation after six months
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• And much more!

Boss Truck Shop offers on-demand pay (access to earned but not yet paid wages) through:

Responsibilities

• Ability to provide supervisory skills in the absence of the General Manager.
• Assist General Manager in achieving all budgeted goals.
• Ensure invoices are reconciled and filed correctly and timely.
• Review work orders to ensure accuracy of services, products, and prices.
• Resolve all problems that can't be handled at a lower level (customer, personnel, mechanical).
• Provide coaching to employees so they are aware of areas for development.
• Ensure all employees are trained properly and follow all procedures.
• Maintain minimum overtime to keep labor within budget goals.
• Ensure overall cleanliness and organization of the shop.
• Maintain adequate stock levels and communicate issues to General Manager.
• Ensure all shop personnel act professional and dress in accordance with the dress code.
• Ensure service equipment is in good working condition and well maintained.
• Count tires before every shift on a daily basis, and keep a tight control on tire inventory.
• Complete monthly inventory counts as required and submit to Regional Manager/Corporate Office by the first of the month.
• Perform inventory spot checks weekly.
• Evaluate, document, and resolve any warranty problems; Communicate event to Regional Manager/Corporate Office.
• Maintain a profitable business unit.
• Update all national accounts weekly.
• Enforce and practice all company safety procedures and policies to ensure a safe environment for employees and customers.
• Conduct daily safety meetings.
• Ensure all procedure manuals are available for employees.
• Ensure all employees are fully trained to perform all aspects of their job.
• Follow all OSHA & Safety procedures set by the company policy and procedure manual.
• Must be able to work alongside employees in both the shop and sales floor.
• Stay current on LMS training.
• Provide friendly, quick, and competent customer service.
• Report for work in a timely manner when scheduled.

Additional Job Duties:

• Assisting in other duties, as assigned.

Supervisory Responsibilities:

• Directly supervises 5 or more employees on the evening shift and in the absence of the General Manager.

Qualifications

Education and/or Experience (include certs or licenses needed):

• Associate's degree (A. A.) or equivalent from a two-year college or technical school; two to four years related experience and/or training; or equivalent combination of education and experience.

Minimum Qualifications:

• Current valid driver's license and be insurable to drive.
• Ability to get DOT, TIA and other certifications.
• Basic typing skills.
• Basic understanding of computer operations.
• Must work a minimum of 50 hours per week.
• Able to work evenings, weekends, holidays, and as needed.
• Must have reliable transportation and phone.
• Must be able to communicate in English. – IF APPLICABLE
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

Physical Requirements: The physical demands described here are representative of those that must be met by the Assistant Manager to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

• The employee must occasionally lift and/or move up to 75 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, climb or balance, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, stoop, kneel, crouch or crawl.