Job Description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Position Purpose:

The Emergency Shelter Assistant Manager of Richmond House shelter provides Christian leadership through the oversight, supervision, development, and monitoring of the Richmond House Shelter Program.

This position provides effective, efficient, and safe Shelter operations within the framework of the mission and goals of Richmond House, and in adherence to the Funder's standards and Richmond House's published policies and procedures in partnership and with supervision from the Emergency Shelter Manager of Richmond House.

Key Accountabilities:

Providing assistance with:

• Program Leadership & Operations - oversee the development, coordination, and day‑to‑day delivery of Emergency Shelter programs, assuming full responsibility for residents, staff, and the ministry unit in the absence of the Manager.

• Staff Leadership & Labor Relations - lead staffing functions including hiring, onboarding, training, scheduling, performance management, discipline, and termination in consultation with management; address complaints and grievances within a unionized environment and participate in negotiations as required.

• On‑Call & Emergency Response - provide on‑call support for staffing, building, and client emergencies, including crisis response, de‑escalation, and ensuring uninterrupted client care (including meal support when required).

• Client Intake, Case Management & Support Services - ensure effective intake, assessment, orientation, and case management processes including counseling, crisis intervention, rehabilitative and disciplinary measures, referrals, and advocacy for shelter residents.

• Health, Safety, Security & Incident Management - ensure staff and resident safety through compliance with health and safety standards, monitoring safety practices, conducting or delegating allowable searches, maintaining house logs, investigating incidents, and preparing reports with recommendations.

• Records, Documentation & Reporting - maintain accurate program records, client files, statistical data, and outcome reporting to meet organizational, funder, and regulatory requirements in a timely and confidential manner.

• Facilities, Assets & Resources Management - ensure the safety, security, cleanliness, and upkeep of the building and grounds; manage purchasing, inventories, donations, and supplies necessary for shelter operations.

• Community & Stakeholder Engagement - represent the shelter within the community, liaise with social service agencies, cultivate partnerships, encourage community involvement, and facilitate referrals to internal and external supports.

• Policy Development, Program Improvement & Professional Growth - assist with developing policies, procedures, programs, succession planning, and continuous improvement initiatives; maintain current knowledge of social service trends and engage in ongoing professional development.

• Mission, Values & Spiritual Leadership - model professionalism, compassion, and ethical leadership while ensuring a Christian spiritual focus is integrated into shelter services, exemplifying the Gospel of Jesus Christ through actions and interactions with clients, staff, and community partners.

The performance of the job requires continuously monitoring the environment, multi-tasking, attentive listening, and reading.

This position is required to work in a stressful environment often dealing with clients in crisis situations brought about by diverse problems. The ability to function independently and frequently under pressure, while managing multiple concurrent tasks including emergency situations is an ongoing expectation of this position.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Education and Experience Qualifications

• Completion of a formal post-secondary/college program of two academic years in Social, or Human Sciences is required

• Bachelor's degree in Social or Human Sciences will be considered as a strong asset.

• Additional courses related to budget development, project management/leadership are highly desirable

• At least 3 years of progressively responsible, professional level experience working with homeless programs and populations, behavioral health programs including Drug and Alcohol Recovery/Mental Health/closely related complex care /special needs programs

• Experience working in a supervisory role

• Extensive knowledge of the local community and available community resources

• Extensive knowledge and understanding of individuals who are experiencing homelessness or are at risk of homelessness, including those living without or on a limited Income, with physical disabilities, with experience of mental health and substance use challenges, physical and/or emotional trauma/illness, living in marginal situations Including inadequate housing, shelters or on the street

• Training in Conflict Management, Addictions and Mental Health

• First Aid training

• Demonstrated cultural competency in working with the Indigenous community and with Indigenous service agencies

• Ability and willingness to approach day-to-day operations with an optimistic can-do attitude, a constant eye toward results, and continuous desire to improve

• capability and willingness to foster an inclusive culture characterized by high standards, accountability, and trust

• Highly organized

• Must pass Criminal Record Check

• Must possess a valid class 5 Driver's License

• Must possess and maintain an active valid Occupational First Aid Certificate

• Excellent oral and written communication skills

• Good conflict resolution, deescalating and problem-solving skills

• Extensive group facilitation experience; coaching and leadership

• Proven flexibility and creativity

• Strong technical and administrative skills are required, as well as the ability to lead and manage a diverse group of staff

• Ability to communicate with the public, fellow staff, and community members in a clear and concise, professional, and courteous manner

• Ability and willingness to support, promote, and further TSA's mission, vision, and values

The performance of the job requires continuously monitoring the environment, multi-tasking, attentive listening, and reading.

This position is required to work in a stressful environment often dealing with clients in crisis situations brought about by diverse problems. The ability to function independently and frequently under pressure, while managing multiple concurrent tasks including emergency situations is an ongoing expectation of this position.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Working Conditions:

• Shift days and timings: Sunday to Thursday, 11:00am-7:30 pm

• Work is generally i n an office setting with generally comfortable conditions

• This position may Involve standing, walking, reaching, kneeling, stooping, bending, and prolonged sitting in the performance of daily activities and requires grasping, repetitive hand movement, and fine coordination in using a computer keyboard and picking up supplies

• Work may need to lift, drag, and push files, paper, and documents to an average of 20 pounds from time to time

• Work will be outdoors during site visits and will have exposure to dust and allergens, unpleasant odors, hazardous materials, insects, working on uneven surfaces, sharp objects, exposure to drugs and alcohol as well as bodily fluids and human waste, use of protective gloves and personal protective equipment. Universal precautions must be taken.

• Interfacing with all facets of the community including those with behavioral health diagnosis including mental Illness and substance abuse. Potentially dealing with and deescalating individuals who are upset, angry and verbally abusive.

• Work requires some travel to different sites and locations. May involve stressful situations, including dealing with erratic and sometimes antagonistic behavior.

Compensation:

The target hiring range for this position is $58,531.20 to $73,174.40 with a maximum of $87,817.60.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.caif you have a need for any accommodation and we will be pleased to discuss this with you.