Job Description

Assistant Manager (Gateshead Metrocentre)

We are Sosandar, one of the UK’s fastest growing online fashion brands for chic and stylish women; worn by celebs and influencers galore.

At Sosandar, we are constantly striving to push boundaries and take our business to the next level. 2025 was a very exciting year for us as we open up our very own bricks & mortar stores for the first time!

We are seeking a passionate Assistant Manager to join us in our Gateshead Metrocentre store. If you are someone who has a love for fashion, an eye for style, loves connecting with people and thrives in an environment of ownership and autonomy then this is the perfect opportunity for you!

About you:

• You will be a Sosandar Brand ambassador, leading the team by example to;
• Sell our chic, stylish and fashionable womens clothin range with confidence
• Be able to articulate the best clothing items for the customers bodyshape and or end use requirements
• Have a range of selling techniques which gives the customer a brilliant customer experience whilst converting into a sale
• Be present on the shop floor ensuring retail standards and customer services are delivered at all times.
• You will thrive in an environment with targets and see your KPI’s as an opportunity along with motivating your teams
• Support the Store Manager to lead the way in a selling focused environment
• Support the Manager in ensuring the store is run efficiently from an operational perspective.
• You will be competent and have experience in Rota Planning ensuring cover reflects high footfall hours, delivery schedules and product moves.
• You will be able to assist the manager in ‘managing the team by training them on customer service, selling techniques, resolving staffing queries for rota, and daily tasks.
• Assist in the management of overall operations ensuring the store runs in compliance with company policies and procedures
• Work with the Store Manager to ensure you understand the stores KPI’s. Be able to bring commercial ideas to the table that improves the KPI’s.
• Act as an escalation point for any customer queries or concerns quickly and effectively, leaving them with a positive experience.
• Coach and develop your team to deliver an exceptional shopping experience and maximise productivity and profitability. Lead the team with positive and regular feedback and training. You will have experience and able to articulate this.
• Be innovative and comfortable taking ownership and working with autonomy in the Managers absence
• Have experience of lone opening closing and cashing up of a store.
• You will be able to follow Visual Merchandising Pack instructions and deliver the brands aesthetics easily

Skills we'd like you to have:

• Experience of People Management ideally at Assistant Manager Level
• Competent excel, word and Microsoft Teams skills
• Able to analyse reports extracting performance against KPI’s
• Highly organised individual who is able to motivate a team to high levels of productivity in a positive manner
• Comfortable self motivating as well as able to lead a happy team.
• Solution focused attitude, able to thrive in a fast paced environment.

Weekly hours: 40

Varying shifts Monday to Sunday

As an equal opportunities’ employer, we celebrate our differences and know that as a team we thrive in a diverse and inclusive environment. Sosandar, therefore, very much welcomes applications from all individuals.