Job Description

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

This is the WHAT the role is accountable for doing. List key things that this role is primarily accountable or responsible for delivering. These
should link to how performance will be measured and ensure the role is successful in its purpose.

This role is accountable for:

 Maintaining a well‐managed portfolio compliant with all relevant policies and procedures.
 Maintaining control of workflows across all compliance and customer fulfilment process
 Acting in the best interest of the customer and applying a customer‐centric approach
 Proactively developing and maintaining a detailed understanding of customer business and financial needs
 Providing appropriate solutions towards account maintenance and simple customer requests
 Supporting the management of a portfolio of Diversified Industries customers
 Collaborating with Product Partners and other stakeholders to fulfil customer needs
 Engaging diversified teams when required

Role Type: Permanent

Role Location: 1/83 Malop Street, Geelong VIC 3220

Work Hours: 3 days or 24 hours per week (Part-time)

******Part Time/ 3 days or 24 hours per week********

What will your day look like?

Working with your Relationship Manager, you’ll manage a portfolio of customers by:

• Proactively developing and maintaining a detailed understanding of the customer’s business and financial needs

• Acting in the best interest of the customer and applying a customer-centric approach, to support the customer’s business needs with suitable products and services
• Providing appropriate solutions towards account maintenance and customer needs
• Maintaining a well-managed portfolio compliant with all relevant policies and procedures
• Maintaining control of workflows across all compliance and customer fulfilment process
• Collaborating with product partners and other stakeholders to fulfil customer needs

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Prior experience in a commercial banking frontline roles and commercial lending
• Ability to help manage strong customer relationships by handling service queries and solving minor issues
• Strong communication skills to assist customers effectively
• Attention to detail when reviewing agreements and contracts.
• Ability to assess a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative factors (the 5Cs of credit)
• Ability to manage multiple tasks and keep track of customer documentation, banking transactions, and internal communications
• Familiarity with risk management concepts, particularly in credit risk, risk and market risk
• Familiarity with regulatory requirements such as KYC (Know your Customer) and AML (anti- money laundering).

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

At ANZ, we’re building a bank to adapt, to evolve, to survive and to flourish over the long term and our culture enables this. We have
three behaviours that describe what we need people to be doing every day to deliver on our strategy and realise our purpose. These
behaviours are a common anchor that everyone can draw from to bring our culture to life.

They are:

 Create opportunities: We spark change by bringing the best ideas from inside and outside ANZ, continuously improving and
learning to create long term value for customers and the bank.
 Deliver what matters: We execute well on the things that matter most for our customers and the bank, while letting go of the
things that don’t, moving at pace and with care to deliver great customer and risk outcomes.
 Succeed together: We bring the right people together to listen to and challenge each other to achieve amazing things for our
customers and the bank.

Our values of integrity, collaboration, accountability, respect, and excellence underpin our behaviours. Together with the code of
conduct, they define the minimum standards of behaviour at ANZ and help each of us to make fair, balanced, and ethical decisions.

Job Posting End Date

07/05/2026 , 11.59pm, (Melbourne Australia)