Benefits:
The Assistant Manager is responsible for being the master craftsman of all beverage and food items offered by PJ’s Coffee. They are responsible for developing a positive environment for both customers and fellow staff members, all while providing consistently fast, efficient, and friendly service to all. The assistant manager is responsible for the reputation and integrity of the PJ’s brand and of the specific store in which they are employed. The assistant manager must exude impeccable customer service qualities, product knowledge, and education, encouraging safe work practices, and a demonstrated commitment to the core values and principles of PJ’s Coffee. More importantly, a person in this role must be dedicated to the success of their growth within the company and enter the company with the intent to grow and move into larger roles.
Responsibilities:
Understand completely all company policies, procedures, standards, specifications, guidelines, and training programs. | |
Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
Ensure that all team members are consistently preparing and serving food & beverages according to the brand standards and par level standards.
Ensure that all team members are consistently fulfilling orders in a timely manner and monitor service times for all orders.
Ensure that all team members maintain a positive, fun work environment.
Ensure that all food and beverages are consistently prepared and served according to the store’s recipe and par level standards.
Ensure all labor and scheduling requirements/goals are met, including filling in when needed to ensure guest service standards and efficient operations.
Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following PJ’s preventative maintenance programs including proper breakdown & cleaning of Auto Fry and Granita machines.
Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
Assist with carrying out store marketing, advertising, and promotional activities and campaigns as set forth by upper management.
Develop and train staff new staff members.
Report any employee conduct or company violations directly to management.
Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the store, employees, and guests.
Provide advice and suggestions to management as needed.
Compensation: $10.00 - $12.00 per hour
PJ’s Coffee of New Orleans was founded in 1978 by Phyllis Jordan, a pioneer in the coffee industry who embraced high-quality beans, superior roasting methods, and a pure passion for the art of coffee making. Today, PJ’s Coffee is recognized for harvesting, roasting,and personally crafting gourmet drinks using only the top 1% of Arabica beans and delicious organic tea. In addition, our selection of fresh breakfast pastries and hot breakfast sandwiches makes for the perfect beverage pairing.
PJ’s Coffee carries a complete line of espresso-based beverages, flavored coffee, and award-winning Original Cold BrewTM Iced Coffee. PJ’s Coffee is committed to bringing our customers the freshest coffee possible, while developing programs to ensure quality of life is improved through community initiatives and by supporting local school programs.
PJ's Coffee of New Orleans is based in the coffee capital of the world. The history of coffee in Louisiana is rich and strong. For more than two centuries, the finest coffee beans from around the world have always come here first. Coffee arrived in New Orleans in 1720 when French explorers introduced it to the city. Today, one third of all the coffee in North America lands first on the docks of the Crescent City. Savor a cup of coffee almost anywhere in North America and you'll taste New Orleans. Naturally, the largest coffee roasting plant in the world is located here too. Every cup of coffee PJ's best represents our commitment to the legacy and culture of the Crescent City.
We travel the globe to hand-select only the finest coffee beans - from Sumatra to Ethiopia, from Colombia to Kenya - everywhere the best coffee grows. Plucked be hand at the peak ripeness, the fruits of the Coffea Arabica bush are transported to mills where the beans are expertly removed, dried and hand-sorted before shipping to our artesian roasters.
The "PJ" in our name stands for Phyllis Jordan, our founder who opened her first coffee house over two decades ago. She's one of the pioneers of gourmet coffee - her idea: to create unique coffee blends and roast the beans in small batches - the same way we do it today in our roasting facility not far from Bourbon Street.
