Job Description

Job Role:

About You:

We are looking for a goal orientated Assistant Manager who possesses a track record within Sales and Customer services. The ideal candidate has excellent communication skills and can provide exceptional customer service. The role requires someone who is organised and can manage their own and others time effectively. A good level of numeracy is also necessary in this role.

Storage experience is not necessary, but people management experience at some level is essential. Experience in achieving KPIs is also a benefit in this role. The key aspects of the role are converting sales, people management and administration. The biggest challenge is taking responsibility in the Store Managers absence. Candidates who look for new and better ways of doing things are welcomed in this role.

Core Responsibilities:

Sales/Customer Service

• Sell storage space (via phone, email and face to face); ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions;
• Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, challenging objections, upselling our retail products and closing sales;
• Maintain a high level of customer service by sustaining a service culture where the customer is the priority and the companies values are maintained;
• Resolve customer complaints, address customer concerns and explain company or store policies.

Supervise and Train Employees

• Responsible for the day-to-day supervision of employees, including performance management, organising rotas, sales training and delegating tasks;
• Motivate staff to give their best results, praising them when things go well and appraising them of improvements where necessary;
• Provide optimum levels of leadership, if required, encouragement, training and support in order to help others achieve their results and meet their budgets.

Assume responsibility in Store Managers Absence

• Assist the Store Manager with the development and growth of every aspect of the store. This includes ensuring all revenue and growth targets are achieved and effective control of all costs within reasonable jurisdiction;
• Complete reports that would be submitted to the manager upon his/her return.

Maintenance and Administration:

• Maintain a safe and healthy environment for both staff and customers, and work to a high specification in order to improve and maintain quality;
• Maintain effective administration of the store so that company systems, policies and procedures are adhered to at all times;
• Assist with the creation and implementation of effective marketing plans, monitoring and reviewing results at regular intervals. Create brand awareness, by promoting the store in the local community. Tasks may include visits to local shops and businesses, networking and organising local events. All employees are encouraged to present their marketing ideas.

Principle Terms:

• Working primarily at the appointed store but will be required to work at any other store to meet business needs;
• Working a day shift pattern to cover the opening hours of the store to include some weekend and bank holiday working;
• Usually forty hours per week but whatever hours are required to ensure the smooth running of the Store;
• Starting salary: £30,298 per annum + bonuses;
• 30 days holiday, which includes Bank Holidays;
• Great bonus scheme;
• Contributory pension scheme; Private medical insurance after qualifying period, and subject to eligibility.

Additional Benefits:

• Staff discount on storage and retail products;
• Perkbox - employee 'free perks scheme, which includes discounts on many high street retailers, cinema tickets, and much more;
• Training and development program;
• Additional benefits after qualifying period, including: a day off and gift for your birthday, Christmas hamper, length of service award and a generous maternity and paternity package.