Job Description

Assistant Manager

Support daily operations and deliver unforgettable guest experiences at a luxury safari lodge.

About Our Client

Our client is a prestigious luxury safari lodge known for offering world-class service in one of Africa's most breathtaking natural settings. With a reputation for excellence, they pride themselves on creating unforgettable, personalized experiences for every guest. This is a unique opportunity to work in a close-knit team where your impact is visible, valued, and rewarded.

The Role: Assistant Manager

As the Assistant Manager, you will play a key role in supporting day-to-day lodge operations and ensuring seamless coordination between teams. You'll act as a vital front-of-house presence, support the owners, and uphold the highest standards of guest service, hospitality, and operational efficiency.

Key Responsibilities

• Assist with daily lodge operations and support owners in managing logistics

• Welcome guests, manage check-ins/check-outs, and deliver attentive evening hosting

• Coordinate guest activities with departments, including guiding, kitchen, and housekeeping

• Lead front-of-house functions and serve asa stand-in manager in the absence of the owners

• Conduct room inspections to ensure readiness and luxury standards

• Facilitate team communication and help run weekly staff meetings

• Support reservations and booking processes (Panstrat knowledge is a plus)

• Take on admin tasks like bar stock tracking and guest feedback collation

About You

• Prior experience in luxury safari lodges or high-end hospitality is essential

• Confident, professional host with strong interpersonal skills

• Excellent communicator fluent in English (additional languages a bonus)

• Highly organized, collaborative, and solutions-oriented

• Calm under pressure, adaptable, and eager to contribute wherever needed

• Tech-savvy and able to pick up new systems quickly