Job Description

Benefits:

• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

The Spa Assistant Manager partners with the Spa Director to run day-to-day operations at the Bottleworks location. This is an operational leadership role focused on guest experience and team performance. The role oversees front desk operations, coaches team members, and ensures every guest receives the Woodhouse experience.

Join our modern luxury day spa, where warmth meets excellence and every detail creates a world-class guest experience. We’re a fast-paced, results-driven environment with a fantastic team culture built on connection, positivity, and pride in our craft.

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Responsibilities with Metrics and Targets

• Drive guest rebooking at checkout with a rebooking rate of 30% or higher
• Coach the team on enhancement recommendations with an enhancement attachment rate of 40% or higher
• Support retail product sales conversations with a retail attachment rate of 20% or higher
• Ensure exceptional guest experience delivery with Google review scores of 4.5+ stars are maintained
• Develop and retain the front desk team with team member retention of 15+ months
• Manage daily schedule flow with a schedule gap rate of less than 10% provider gaps

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What Success Looks Like:

• Rebooking - Coaches team daily. Reviews rebooking data weekly. Celebrates wins publicly. Addresses gaps immediately with specific feedback.
• Guest Experience - Anticipates guest needs before asked. Notices when experience standards slip. Creates "wow" moments proactively. Turns complaints into raving fans.
• Team Development - Scheduled weekly 1:1s happen religiously. Gives real-time coaching. Team members feel supported and challenged. Identifies growth opportunities.
• Problem Solving - Handles 90%+ of issues without escalation. Brings solutions, not just problems. Learns from each situation. Improves systems to prevent recurrence.
• Schedule Management - Proactively fills gaps. Anticipates coverage needs. Manages call-outs without drama. Schedule runs smoothly even on chaotic days.

Ideal Candidate Background

• Experience Level: 2-4 years in hospitality, spa, high-end retail, or hotel front office
• Prior Titles That Translate Well: Lead Receptionist or Front Desk Supervisor, Spa Coordinator, Guest Services Manager, Assistant Store Manager (boutique or luxury retail), Hotel Front Office Supervisor, Shift Lead in hospitality

Who Would Be Great

• Detail-oriented ("It's All in the Details")
• Servant leadership mentality ("Lead with a Servant Heart")
• Comfortable with consultative sales conversations
• Calm under pressure
• Reliable and present ("Show Up")
• Currently a lead, supervisor, or coordinator looking for their next step
• Someone who "gets" luxury service

Who Would NOT Be a Fit:

• Candidates who prefer working independently
• Those uncomfortable with sales-adjacent conversations
• Anyone not available on weekends

How to Apply

• Send resumes directly to careers.woodhouseindy@gmail.com

We Look Forward to Meeting You!

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Ability to Commute:

• Indianapolis, IN 46204 (Required)

Ability to Relocate:

• Indianapolis, IN 46204: Relocate before starting work (Required)

Work Location: In person
Compensation: $25.00 - $25.00 per hour

We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.

Passion Meets Purpose at Woodhouse

At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us. Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth. About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.