Accor

Assistant Manager

Accor  •  Commonwealth of Australia (Onsite)  •  3 months ago
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Job Description

Ibis Budget Sydney Olympic Park is located in the heart of Sydney Olympic Park precinct, surrounded by hectares of parkland and is an ideal choice for guests taking advantage of the Park's exciting events.

Sydney Olympic Park is one of Sydney's most popular hubs for music, sport & business events. With its central location, this Homebush hotel offering 156 guestrooms is the ideal option for visitors attending an event at Accor Stadium, Qudos Bank Arena, Sydney Showgrounds and swimming, athletics and tennis venues.

As part of the Accor Group, we are dedicated to providing unforgettable experiences and exceptional services to our guest.

Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:

  • Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
  • Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met.
  • Review and implement Procedures
  • Communicate with Hotel Manager on all matters regarding guest services & hotel operations.
  • Supervise shift handover procedures.
  • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
  • Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.

Qualifications

  • Experience in an Assistant Manager role or similar role.
  • Excellent customer service skills and enjoy creating memorable moments for guests
  • Able to thrive in a dynamic and fast paced environment
  • Strong analytical and problem-solving skills
  • Strong operational leadership with a business mindset
  • Experience in Opera PMS/Opera Cloud desirable

Additional Information

What is in it for you:

  • ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
  • Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
  • Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Accor

About Accor

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
Website
accor.com
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