Job Title:
Assistant Manager – Quality - Delivery
Excellence

Job Description

We are looking for a results-driven
Assistant Manager –
Quality
to lead process improvement initiatives and Proof of
Concepts (POCs) across multiple operations. The role focuses on
embedding
Lean, Six Sigma, and continuous improvement practices
into BAU operations while driving business excellence through
structured frameworks and data-driven decision-making.

Key Roles & Responsibilities

• 
  Lead and execute
  Kaizen, Lean, and Six
  Sigma initiatives
  across processes

• 
  Drive
  cost reduction, quality
  improvement, productivity enhancement, and AHT optimization

• 
  Design, pilot, and implement
  POCs
  for new frameworks, tools, and methodologies

• 
  Review, approve, and govern
  RCA and
  CAPA plans

• 
  Ensure sustainability of continuous
  improvement projects and implemented solutions

• 
  Act as a
  Six Sigma Green Belt
  practitioner and champion

• 
  Lead and mentor
  Yellow Belt and Green
  Belt projects
  (minimum 5–6 projects)

• 
  Train and coach teams on
  Six Sigma
  concepts, quality tools, and methodologies

• 
  Collaborate with cross-functional teams
  including
  Operations, QA, Analytics, and Technology

• 
  Engage with
  clients and senior
  leadership
  for governance reviews and performance discussions

• 
  Present improvement outcomes, governance
  updates, and performance insights

• 
  Drive
  change management
  initiatives
  and ensure adoption of best practices

• 
  Handle conflicts effectively and align
  stakeholders toward common goals

• 
  Strengthen and maintain
  quality
  governance frameworks
  across processes

• 
  Report to the
  Associate Director –
  Delivery Excellence

Requirements

Eligibility Criteria

• 
  Mandatory
  Six Sigma Green Belt
  certification

• 
  Minimum
  2 years of hands-on
  experience
  in Six Sigma projects

• 
  Experience in leading
  Yellow Belt and
  Green Belt initiatives

• 
  Overall
  5–8 years of leadership
  experience

• 
  Strong knowledge of
  Lean Six Sigma
  methodologies

• 
  Hands-on experience with
  quality and
  process improvement tools

• 
  Strong
  analytical and problem-solving
  skills

• 
  Excellent
  communication, presentation,
  and stakeholder management skills

• 
  Proven capability in
  coaching,
  mentoring, conflict management, and change management

Work Location

• 
  Bangalore