Job Description

Now Hiring: Assistant Location Manager – New Britain, CT

First Student is seeking an experienced and motivated Assistant Location Manager to support our New Britain, CT operation. In this role, you will work closely with the Location Manager to oversee daily transportation operations, support employees, promote safety, and ensure exceptional service delivery for our customers and communities.

At First Student, our leaders are a direct reflection of our commitment to safety, operational excellence, and customer service. If you’re looking for an opportunity to grow your career with North America’s leading school transportation provider, we’d love to hear from you.

Why Join First Student?

• Competitive salary based on experience and qualifications
• Medical, Dental, and Vision benefits
• 401(k) with company match
• Company-paid Life Insurance
• Employee Assistance Program (EAP)
• Paid vacation and holidays
• Tremendous career advancement opportunities across North America
• Positive and rewarding work environment
• Ongoing leadership development and training
• PerkSpot employee discount program

Assistant Location Manager Responsibilities

• Support the Location Manager in overseeing daily transportation operations
• Ensure home-to-school routes are covered in a timely and efficient manner
• Interface with drivers regarding concerns, attendance, performance, and operational issues
• Investigate customer and client complaints and coordinate resolutions
• Ensure achievement of on-time performance goals
• Monitor driver safety and conduct Injury Prevention (IP) contacts to identify and resolve safety concerns
• Assist with employee coaching, performance management, and development
• Assist with reviewing and resolving union grievances
• Ensure dispatch staff assign spare drivers and buses as necessary to maintain service levels
• Audit and correct athletic trip invoices in accordance with company guidelines
• Support recruiting, onboarding, retention, and employee engagement initiatives
• Help maintain compliance with company policies, customer requirements, and safety standards
• Assist with operational planning and problem resolution to ensure service excellence

Qualifications

• High School Diploma or equivalent required
• 3–5 years of transportation, logistics, operations, or related experience preferred
• 2–3 years of supervisory or leadership experience preferred
• Strong computer skills, including Microsoft Word, Excel, and Outlook
• Familiarity with basic vehicle maintenance and mechanical processes
• Strong organizational, communication, and problem-solving skills
• Ability to effectively prioritize tasks in a fast-paced environment
• Ability to work extended hours when operationally necessary, including occasional weekends
• Valid driver’s license and reliable transportation required
• Ability to travel within the service area as needed

About First Student

First Student is North America’s leading school transportation provider, serving more than 1,250 school districts and completing over 5.5 million student journeys every day. Our commitment to safety, reliability, and customer service helps ensure students arrive safely to and from school while supporting the communities we serve.

If you’re ready to grow your leadership career and make an impact in a dynamic transportation environment, apply today.

Apply today and help move the next generation safely forward.

First Student is an Equal Opportunity Employer.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf