Job Description

Assistant Level 1 - Contact Centre

The Assistant Level 1 – Contact Centre handles incoming and outgoing customer communications, provides consistent and helpful service, and supports basic administrative tasks for Cim Finance.

Added,

9/16/2026

Closing Date,

Job Reference Number req278

+(230) 203 6800

Generic Location.MUS

career@cim.mu

Assistant Level 1 - Contact Centre

The Assistant Level 1 – Contact Centre handles incoming and outgoing customer communications, provides consistent and helpful service, and supports basic administrative tasks for Cim Finance.

Added

9/16/2026

Closing Date,

Job Reference Number

req278

+(230) 203 6800

Generic Location.MUS

career@cim.mu

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Responsibility

• Manage high volumes of calls, emails, and requests, and follow up when needed
• Aim for first‑contact resolution and escalate unresolved queries
• Deliver friendly and professional customer care
• Support the team when required
• Handle customer issues and complaints in line with company policies
• Help improve feedback and complaints processes
• Record accurate customer information in the system
• Build positive customer relationships
• Maintain customer satisfaction levels and meet KPIs
• Stay updated on products, services, and policies through mandatory training
• Participate in sales campaigns and achieve set targets
• Follow work schedules to support service delivery
• Prepare and send memos, letters, and forms
• Perform general administrative tasks
• Handle confidential information responsibly
• Carry out other related duties within the Business Unit

Profile

• School Leavers Certificate
• 2–3 years of call centre experience (an advantage)
• Customer‑focused and able to work well with different people
• Good typing and data‑entry skills
• Clear phone and verbal communication, with strong listening skills
• Strong written and spoken English and French
• Able to stay calm and handle pressure positively
• Can multitask, prioritise, and manage time effectively
• Professional, reliable, and respectful
• Creative and solution‑oriented
• Detail‑driven and committed to quality
• Basic understanding of customer service processes
• Confident using Microsoft Office and general IT tools

About Us

We nurture and support our talents providing them a dynamic, exciting,

value-driven and inspiring work environment to allow each individual to grow and embrace a unique and rewarding career.

Profile

Corporate culture is derived from the people that create it. Our people are at the heart of our business strategy and success. We focus on equal employment opportunity, diversity and inclusion in our recruitment process, making sure that we attract candidates from all backgrounds. We provide our people with a variety of tools — enriching professional experiences, daily coaching, and productive feedback — to help them make their professional lives productive and enjoyable.

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We believe in equal opportunities

Cim Finance is committed to cultivating an inclusive and equitable workplace

where everyone feels valued and empowered to grow. We welcome individuals

from all backgrounds, identities, abilities, and life experiences. Diversity

strengthens us. It fuels innovation, drives success, and enriches our collective

experience. We are dedicated to providing our team with the support, resources,

and opportunities they need to achieve their full potential.

Benefits