Job Description

A little taste of your day-to-day:Every day is different at IHG, but you’ll mostly be:

FINANCIAL RETURNS

• Assists in the preparation of the annual departmental operating budget and financial plans (Revenue). Monitor budget and control expenses without effecting quality.

• Coordinates with House Keeping in Linen inventory to maintain the par stock.

• Assists purchasing and Housekeeping in analysis and selection of new linen and uniforms by testing the materiel to get best quality vs. price.

PEOPLE:

• Assists in managing day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members. Provide mentoring, coaching, training and regular feedback to help manage conflict and improve team member’s performance.

• Educates and train all team members in compliance with federal, state and local laws and safety regulations. Ensure colleagues are properly trained and have the tools and equipment to carry out their job duties.

• May assist in difficult tasks and in high pressure of work during the high-volume period.

• Assists in conducting functions such as interviewing, hiring, performance appraisal, counselling and dismissal, if necessary, to ensure appropriate staffing and productivity. Consult with Laundry Manager and personnel Manager, as appropriate, in performing these duties.

GUEST EXPERIENCE:

• Ensure quality of service, manage the quality & Services of Laundry & Dry-Cleaning department. Checks constantly all laundry and dry-cleaning equipment, to ensure that machines are kept clean, properly maintained and in efficient operating condition, report Laundry Manager about malfunctioning of any equipment.

• Prepare maintenance requisitions and maintain a follow up file to ensure that equipment does not fall into disrepair.

• Monitor wash formulas and use of chemicals in order to maintain whiteness/brightness of linen and to ensure linen is returned to user departments free of stains and unpleasant odours.

• Coordinate with Housekeeping and Food & Beverage departments to ensure that there is an adequate supply of linen and uniforms available at all times, in particular on weekends/ holidays/high occupancy and when laundry is closed.

• Inspects Guest Laundry, Guest dry Cleaning and pressing work on a daily basis, to ensure that optimum quality of work, prompt pick-up and on time delivery of garments and report Laundry Manager for any short fall.

• Prepares a monthly laundry & dry-cleaning production summary report.

• Establish and updates a 3-year plan, including necessary replacement / addition of equipment.

  RESPONSIBLE BUSINESS:

• Propose / implement in coordination with Engineering department, possible energy saving (Green Engage) in the laundry and dry-cleaning department.

• Provide PPE (Personnel protective equipment) to all laundry & dry-cleaning staff and make sure the PPE being used to protect them from chemicals / heat.

• Scheduling working times in a way to optimize production, utilization of equipment well as utilization of water and energy.

Qualifications;

Higher Secondary school certificate, plus three years’ experience in Laundry & Dry-Cleaning operations preferably in 5-star hotels.

• Must speak English. Other languages preferred.
• Must be aware of laundry chemicals.
• Must be aware of wash formulas.

• Must have textile knowledge (textile diploma is preferable)

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.