Job Description

Kalahari Resorts and Conventions delivers a beyond-expectations waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center.

We are inviting you to apply for the IT Assistant Director leadership position within the Information Technology department. You will be responsible for assisting in the successful overall analysis, development, enhancement, testing, implementation, installation, monitoring, operation, support and maintenance of our applications, computers, software, devices, hardware, platforms/environments, audio and visual equipment.

Additionally, you would develop and maintain an understanding of business operations sufficiently to triage and provide resolution of technical issues and problems. You would install, configure, and test new versions, patches, and upgrades, partnering with the necessary infrastructure and IT Security enterprise teams. Research, documents, and modifies technical specifications in support of the achievement of business requirements. You will supervise, prioritize, and direct daily activities of other IT associates. You would participate in a team on-call rotation, available to work some off-hours and weekends, in a flexible schedule on-site. This position may require travel to other resort locations on occasion.

We do require that you have a background, with experiences consisting of:

• Prefer Bachelor’s degree in Computer Science, Information Technology or Management Information Systems from a two, four-year college or university; or five plus years related technical IT experience and/or training; or an equivalent combination of education and experience
• Must have prior project, technical or team leadership/management experience
• Experience working with various 3rd party and custom software applications, equipment, devices, hardware & platforms/environments in support of hospitality/restaurant/gaming/retail/entertainment industry (i.e., point of Sale, property management, tablets, kiosks, payments etc.)
• Experience with server and workstation operating systems including Windows
• Experience with virtualized computing environments including VMWare
• Experience and/or familiarity with Cisco networking and Ruckus wireless environments
• Experience and/or familiarity with Windows Active Directory, DHCP, DNS, and IIS environments
• Experience and/or familiarity with Citrix Environment
• Experience and/or familiarity with Backup & Disaster Recovery solutions
• Experience and/or familiarity with Audio & Video systems
• Experience and/or familiarity with data cabling including Cat5, Cat5e, Cat6, and Cat6a network terminations
• Experience and/or familiarity with email and messaging systems like Microsoft OS365
• Experience and/or familiarity with back-end application database technologies such as SQL Server
• Experience and/or familiarity with application integrations resulting in flow of transactional & other critical operational data (i.e., API’s)
• Experience and/or familiarity with basic IT security & data protocols and standards (i.e., PCI, SOX, GDPR/CCPA, access rights/SSO)
• Experience and/or familiarity with payments related functionality & processes
• Prior experience leading/managing an IT Support team and working with standard Incident, Problem and Change management ITIL toolsets (i.e., ServiceNow, Remedy) in tracking and providing status on IT support work activities.
• Experience engaging with 3rd party vendors for additional product insight and support.
• Experience with change management processes to ensure smooth migration between dev, QA and production environments.
• Ability to respond to common inquiries or complaints from guests and business / operations areas
• Must be able to utilize and communicate functional and technical components both verbally and through documentation.

If your background is what we’re seeking and your personality is one of service to others, please consider joining our growing and industry leading team.

Company Mission

We promise to deliver products and services beyond expectations.

Recruiting Vision

We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.

A Sampling of Our Benefits

Our team enjoys a comprehensive and attractive benefits plan:

∙ Above-industry average compensation

∙ Promotion from within

∙ Mental, Financial, Physical, Work/Life and Career wellness initiatives

∙ Educational opportunities

∙ Full and varied benefit package available for full-time associates

∙ 401(k) with company match

∙ Appreciation days, parties, and retention programs

∙ Paid time off, wellness days, and holiday pay

∙ Discounts and resort perks

Kalahari Resorts and Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes Forbes America’s Best Midsize Employers, Condé Nast Traveler’s #1 World’s Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting’s Smart Stars Awards, Parents’ Magazine Kids’ Travel Award Winner and TripAdvisor’s Travelers’ Choice Awards.

Current locations include Wisconsin Dells, Wisconsin (2000), Sandusky, Ohio (2005), Pocono Manor, Pennsylvania (2015) and Round Rock, Texas (2020).

Kalahari Resorts and Conventions is an equal opportunity employer.