NORCAP works to improve aid to better protect and empower people affected by crisis and climate change. We do this by providing expertise and solutions to humanitarian, development and peacebuilding partners, because we believe working together is the best way to reduce needs, risks and vulnerability over time. We seek and promote more effective ways of working at the global level and in the field. NORCAP’s aim is not only to reduce needs, but also to create choice and opportunity for vulnerable people. NORCAP works with and through our partners to improve aid in two complementary ways:
• We provide targeted expertise to strengthen our partners’ response.
• We collaborate with partners to develop solutions to un‑met gaps and challenges.
This assignment supports NORCAP’s commitment to strengthening coordinated, evidence-based protection responses through effective information management and partner collaboration.
NORCAP is supporting the Protection Cluster in Ukraine, led by the United Nations High Commissioner for Refugees (UNHCR), which plays a central role in coordinating protection and service delivery across humanitarian partners. The response focuses on ensuring safe access to services and strengthening referral pathways for people at heightened protection risk, including internally displaced people across the country.
The Assistant Information Management Officer will strengthen the Protection Cluster referral mechanism in Ukraine by improving the functionality and field application of the Service Advisor tool, enhancing service mapping, and supporting partners to deliver safe, timely referrals. Success in this role means better access to services for people affected by crisis, improved data use, and stronger coordination across partners.
This position is based in Kyiv, Ukraine, with travel to field locations, and is offered as a 6‑month assignment The Assistant Information Management Officer will report to the Information Management Officer
As the Assistant Information Management Officer, you will take on the following responsibilities:
• Strengthen and standardise the Protection Cluster referral mechanism, ensuring safe and principled referral pathways
• Improve the Service Advisor tool in collaboration with developers and partners to reflect operational needs
• Support service mapping and coordination to ensure consistent and accurate information across regions
• Conduct field missions to support partners, identify challenges, and improve referral practices
• Develop guidance materials and standard operating procedures for referral systems
• Deliver training and capacity-building to partners on referral tools and service mapping
• Support analysis, dashboards, and reporting to improve use of referral and service access data
• Contribute to humanitarian planning processes with information management inputs on service access and coverage
To excel in this role, candidates should possess the following qualifications and skills:
• Minimum 3 years of experience in information management, protection coordination, or humanitarian operations
• Strong experience with data analysis, information management tools, and data visualisation
• Experience working with humanitarian partners, including local organisations and civil society
• Proven ability to deliver training and support capacity building
• A university degree in information management, data management, humanitarian affairs, or a related field
• Experience with tools such as Power BI and ArcGIS is an advantage.
• Fluency in English and Ukrainian; knowledge of Russian is an advantage.
Please read the attached terms of reference for more details before applying :
Terms of Reference - Assistant Information Management Officer.pdf
COMPETENCIES
The main competencies of a NORCAP Expert are:
• Building working relationships
• Planning and organising
• Adaptability
• Resilience
WHAT WE OFFER
In recognition of your expertise and contributions, we provide the following benefits and opportunities:
• Rewarding work for a renowned global organisation
• Access to a network of humanitarian, peace, and development professionals
• A dedicated Staff Care Unit
• Eligible for consideration for NORCAP membership and future assignments, subject to a successful performance review
OUR VALUES & COMMITMENT
NORCAP is part of the Norwegian Refugee Council (NRC).
All NRC employees are expected to act in accordance with the organisation’s values.
Being dedicated, innovative, inclusive, and accountable are behaviours and beliefs that guide how we work and how we build relationships. We are committed to creating a safe, respectful, and inclusive workplace where everyone feels valued, empowered, supported, and a genuine sense of belonging.
NORCAP values diversity, equity, and inclusion and welcomes applications from all qualified candidates. We believe that a diverse workforce strengthens our ability to respond effectively to the needs of people affected by crisis.
NRC has a zero-tolerance stance toward any form of exploitation or abuse, including sexual exploitation, abuse, and harassment (SEAH), and we do not tolerate inaction when concerns arise.
All offers are subject to reference and background checks conducted in line with our safeguarding standards, and NORCAP reserves the right to conduct a full background check on shortlisted candidates.
HOW TO APPLY
Based on what you have read so far, do you think you could be a good fit? If so, please follow these steps and apply!
When submitting your application, kindly register in English your full employment history and education. Please include your full name as written in your passport. Uploaded CVs alone will not be reviewed.
NORCAP reserves the right to conduct a full background check on shortlisted candidates
Approved Health Certificate will be required prior to contract commencement and assignment
Feedback will be given to all applicants within four weeks after the closing of this advertisement.
Apply before 4th June 2026, 11:45PM
We look forward to receiving your application!
The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.
Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.
At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.
Together, we save lives and rebuild futures.
Safeguarding is central to NRC’s work. We expect all employees to:
• treat everyone with respect and dignity
• contribute to building a safe environment for all
• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)
• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee.
We protect displaced people and support them as they build a new future. We started our relief efforts after World War Two. Today, we work in both new and protracted crises across 40 countries. We specialise in six areas: food security, education, shelter, legal assistance, protection from violence, and water, sanitation and hygiene.
We stand up for people forced to flee. NRC is a determined advocate for displaced people. We promote and defend displaced people's rights and dignity in local communities, with national governments and in the international arena. NRC’s Internal Displacement Monitoring Centre in Geneva is a global leader in monitoring, reporting on and advocating for people displaced within their own country.
We work with partners across the world through NORCAP, our global provider of humanitarian, development and peacebuilding expertise. NORCAP collaborates with local, national and international partners on finding sustainable solutions to meet the needs of people at risk.
Around 15,000 humanitarians work with the NRC. Most of us are hired locally to work in the field, and a small number are based at our head office in Oslo. Many of our colleagues were once themselves forced to flee their homes.
NRC assisted almost 9.1 million people worldwide in 2024, and with your support, we can help even more.
In order to meet the needs of more than 120 million displaced people worldwide, we need to unite forces across sectors and work together as one team. Through mutual partnerships we are dedicated to finding unique solutions for people who have been forced to flee, helping them build a sustainable future for themselves and their communities.
To find out how you can support our work, please visit nrc.no/corporate or send an e-mail to corporate@nrc.no.
