Job Description

Key Responsibilities

1. Human Resources Operations

• Assist in managing daily HR tasks, ensuring smooth operations within the department.

• Ensure compliance with company policies, employment laws, and statutory requirements.

• Prepare HR reports and support the HRM in financial and departmental budgeting.

2. Payroll Administration

• Manage and oversee payroll processing for all employees, ensuring accuracy and timeliness.

• Handle statutory contributions, leave records, and staff benefits administration.

• Liaise with Finance for payroll reconciliation.

3. Learning & Development

• Coordinate and monitor training programs in line with IHG brand standards and hotel needs.

• Maintain training records and support career development initiatives for staff.

• Assist in planning and delivering training workshops and orientations.

4. Employee Engagement & Well-being

• Support the HRM in driving employee engagement programs and initiatives.

• Contribute to achieving targeted Colleague Heartbeat results.

• Organize staff activities, recognition events, and wellness initiatives.

5. Performance Management & Discipline

• Assist with staff performance reviews and documentation.

• Provide guidance on disciplinary matters and ensure policies are applied fairly and consistently.

• Maintain confidential employee records and disciplinary files.

6. HR Audit & Compliance

• Support HRM in preparing and improving HR audit readiness and compliance.

• Ensure accuracy in documentation, contracts, and filing systems.

• Conduct periodic checks to meet audit standards.

7. Leadership Support

• Act as the HR department head during the absence of the HRM.

• Provide advice and support to Heads of Departments on HR-related matters.

• Contribute to HR strategy development and implementation.

Core Competencies

• Strong knowledge of HR policies, employment law, and best practices.

• Analytical and detail-oriented with strong organizational skills.

• Excellent communication and interpersonal skills.

• Strong leadership and ability to influence others.

• Proficiency in HRIS systems, payroll software, and Microsoft Office.

• Ability to manage multiple tasks and deadlines under pressure.

• High level of confidentiality, integrity, and professionalism.

Qualifications & Experience

• Degree/Diploma in Human Resources, Business Administration, or a related field.

• At least 3–5 years of HR experience, preferably in hospitality.

• Experience in payroll, employee engagement, and HR audits is highly desirable.

• Previous supervisory or assistant managerial experience in HR is an advantage.