Job Description

A rewarding and challenging experience awaits you at Hotel X Toronto. Hotel X Toronto has a commitment to kind, unpretentious, customer-focused service that has resulted in numerous awards over the years. Hotel X Toronto will offer luxury in a relaxed setting right on the water and will play a role in the community beyond that of a traditional hotel.

The Assistant Housekeeping Manager is responsible for the direct supervision and training of all Room Attendants, House Attendants, Uniform Attendants and Turndown Attendants in accordance with the hotels service standards.

Role and Responsibilities

• Work according to rotating rosters covering morning and afternoon shifts.
• Ensure that extra duties over and above routine procedure as well as special instructions will be followed up and delegated.
• Checking all rooms listed on the assignment sheet as vacant, reporting any discrepancies to Front Desk and Housekeeping Office.
• Assign staff respective areas on daily basis.
• Inspecting rooms completed by Room Attendant to ensure that all rooms have been properly cleaned before releasing the rooms as ready for occupancy.
• Supervises the activities of room attendants to ensure clean, attractive and well-maintained guestrooms, hallways and service areas according to set standards in order to achieve prompt courteous service.
• Monitors room attendants to ensure tour, Club Members and VIP guests receive special attention and amenities.
• Maintain appropriate standards of dress, hygiene, uniforms, appearance and conduct of Housekeeping employees.
• Attend daily Housekeeping operations meeting and acts on special instructions.
• Establishes effective employee relations.
• Provides input to Housekeeping Departmental meetings.
• Handles floor report as instructed.
• Control and requisitions supply necessary for daily operation.
• Communicates with front desk to confirm room status, investigates and resolve discrepancies.
• Participates in taking various Housekeeping inventories.
• Recommends possible improvement of operation.
• Ensures flow of communication between room attendants and their superiors.
• Completes and submits maintenance requisitions Engineering Department and follows up to ensure that the work is completed.
• Supervises room attendants by coordinating training, participating in performance appraisal and discipline problems to the Housekeeping Manager.
• Conducts job orientation of newly employed employees.
• Check VIP arrival rooms for maintenance problems to ensure that they have been cleaned, furnished and presented to the hotel’s required standard and guest’s demands.
• Ensures that all passkeys have been returned at the end of the shift.
• Ensures all lost and found items are delivered to Security Department.
• Inspects surrounding public areas, floor linen rooms, pool and fitness area, ensuring hotel standards of cleaning are met.

Qualifications

Minimum of 1 year housekeeping supervisory experience in a luxury Hotel or related industry.

Post secondary degree in tourism or hospitality

Familiaritywith Canadian and provincial employment and labour law.

Ability to communicate effectively with all levels of guests, employees and management.

Good organizational, computer, analytical, and problem solving skills.

Good Strong oral and written communication skills.

Ability to lift up to 70 pounds.

What we Offer

• Competitive salary & benefits
• Free meal on site
• Discounted parking options
• Dry Cleaning Allowance
• A great working team environment!

Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.

We thank all applicants; however, only those selected for an interview will be contacted.