Job Description

As an Assistant Housekeeping Manager at Best Western Plus Hacienda Hotel, you will ensure efficient operations by helping oversee housekeeping associates, conducting room inspections, and training Room Attendants to uphold our cleanliness standards. You'll manage equipment and supply upkeep, coordinate room readiness with other departments, and address guest requests promptly. Your role is vital in creating a bright, welcoming environment that leaves a lasting, positive impression on every guest.

Duties and Responsibilities:

Inspect all rooms and ensure all cleaning, sanitizing, linens, supplies, and overall presentation of the room is in compliance with company and brand standards and expectation.

Provide follow up training of advanced housekeeping duties with focus on all room needs including linens, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting, cleaning, and rearranging the room after guests check out.

Ensure timely delivery and coordination with laundry department.

Provide refreshers trainings to staff as needed or as changes in processes occur.

Ongoing involvement in preventative maintenance programs including timely and documented reporting of any items that require attention.

Check stocking levels of all consumables and restock on housekeeping cart when needed.

Ensure documented and accurate inventory is maintained for all housekeeping supplies, linens, and all items used for restocking and cleaning.

Notify the General Manager and Housekeeping Manager of any damages, deficits, and/or disturbances.

Communicate with maintenance team regarding any maintenance requests reported by housekeeping team members.

Communicate with the front desk team regarding rooms that are ready for new arrivals to check in.

Help oversee Housekeeping operations to include, but not limited to, maintaining cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices, and banquet/meeting/conference rooms,

Assist in ensuring operations within labor budget including meal penalties, overtime, employee schedules and staffing.

Performs other duties as required, including cross training.

KNOWLEDGE, SKILLS, ABILITIES & QUALIFICATIONS:

2-4 years' experience in the hospitality industry housekeeping required.

Ability to maintain effective and quality work performance consistently.

Thorough understanding of hotel regulations, operational processes, policies and obligations.

Ability to organize, prioritize and meet deadlines

Strong detail orientation and high accuracy level.

Ability to understand and follow applicable regulations, policies and procedures fully and consistently.

Strong communication skills, both one-on-one and in a group, and ability to listen and respond to questions effectively.

Ability to maintain confidentiality and be discreet

Able to multi-task and handle pressure

Able to follow instructions and to accept feedback

Creative problem-solving abilities.

Ability to delegate, resolve conflict and respect diversity; ability to train and mentor adults

Additional Details

This position may require working weekends, holidays, or variable shifts based on business needs.

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.