Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.

About the role:

Four Seasons Hotel Madrid is seeking an Assistant Housekeeping Manager to join our team. Reporting to the Director of Housekeeping and to the Assistant Director of Housekeeping, the Assistant Housekeeping Manager assists in providing the operational and management support to the Housekeeping Department. The Assistant Housekeeping Manager is in-charge for the day to day operation in the Housekeeping department in making sure all runs smoothly for guests and employees. This is an Assistant Department Head level position.

What you will do:

• Manages a team of Supervisors, Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
• Ensures the smooth daily operation of the Housekeeping and Valet departments.
• Schedules work to be done daily and monitors each Room Attendant’s daily progress. Inspects completed rooms to assure that all standards have been met. When standards have been missed, brings employee back to room and coaches the employees on how to correct the deficiency. Coordinates work orders in assigned section. Follows up to be sure work is completed.
• Demonstrates a strong leadership presence for our guests, employees and suppliers.
• Achieves high standards of cleanliness, by working closely with outsourced employees and our internal supervisors.
• Liaises with engineering, outsourced laundry and front office departments to deliver optimum performance and collaboration.
• Oversees stock control and keep the par levels and inventory including sourcing new products, suppliers and keeping up to date with trends.

What you bring:

Our ideal Assistant Housekeeping Manager candidate have previous Rooms Division or Housekeeping Management, preferably within a large hotel that delivers five-star quality. The ability to build and maintain strong relationships with people at all levels, across all areas, including outsourced contractors, suppliers, guests and of course our employees. You must have the legal right to work in Spain and have fluency in English and Spanish.