Job Description

The Role…

At Soho House, the  Assistant Housekeeping Manager  supports the delivery of an exceptional member and guest experience by maintaining the highest standards of cleanliness, organisation, and presentation across all areas of the Club. Working closely with the Housekeeping Manager, you will oversee the day-to-day operations of the housekeeping team, ensuring every space reflects the luxury and attention to detail expected at the Club.

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

• Support the Housekeeping Manager in overseeing daily housekeeping operations across all areas, including public spaces, member lounges, changing rooms, spa areas, and back-of-house.
• Supervise and coordinate housekeeping staff schedules to always ensure appropriate coverage.
• Conduct regular inspections to ensure cleanliness, presentation, and maintenance standards are consistently met.
• Respond promptly to guest/member requests, resolving any housekeeping concerns efficiently and courteously.
• Assist with inventory management of cleaning supplies, linen, guest amenities, and equipment, ensuring cost control and minimal waste.
• Support recruitment, onboarding, and training of housekeeping staff.
• Ensure team is fully briefed on daily priorities, special requests, and Club standards.
• Communicate effectively with other departments (Front Office, Events, Maintenance) to coordinate service delivery.
• Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.
• Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.

What we are looking for...

• Minimum of 2+ years’ experience in similar capacity
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously