Job Description

Company Description

​​​​​Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Job Description

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Reporting to the Director of Housekeeping, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently deliver professional, friendly, and engaging service to guests and colleagues.
• Lead and manage daily housekeeping operations, ensuring consistent execution of Fairmont service and cleanliness standards.
• Supervise, inspect, and follow up on guest rooms, public areas, and back-of-house spaces to ensure cleanliness, presentation, and overall quality.
• Implement and maintain rigorous quality control processes, including daily inspections, audits, and timely follow-up on identified gaps.
• Take ownership of guest concerns related to housekeeping, responding promptly, documenting issues, and coordinating with relevant departments to ensure resolution.
• Conduct regular departmental meetings, briefings, and line-ups to communicate priorities, reinforce standards, and foster engagement.
• Train, coach, and develop team members on cleaning procedures, equipment use, safety protocols, service standards, and brand expectations.
• Oversee recruitment, onboarding, training, and ongoing development of housekeeping team members in partnership with People & Culture.
• Monitor employee performance and provide regular feedback, coaching, recognition, and development opportunities to maintain high standards.
• Address performance and conduct concerns through coaching, mentoring, retraining, and corrective action, when appropriate.
• Manage the departmental budget responsibly, optimizing labor, supplies, and other resources while maintaining service and quality standards.
• Balance operational, administrative, and team priorities effectively in a fast-paced environment.
• Ensure consistent compliance with departmental policies, procedures, brand standards, and applicable safety and sanitation requirements.
• Identify and report maintenance issues promptly and follow up with Engineering to ensure timely resolution.
• Maintain accurate and timely records of inspections, audits, evaluations, training, and other departmental activities.
• Partner closely with Front Office, Engineering, and other operational departments to resolve guest concerns, address quality issues, and ensure a seamless guest experience.
• Use quality and operational data to identify trends, prioritize opportunities, and drive continuous improvement within the department.
• Foster a culture of accountability, pride, teamwork, and continuous improvement.
• Lead by example and maintain a visible presence on the floor and throughout the operation.
• Perform other duties as assigned by leadership.

Qualifications

Your experience and skills include:

• At least 1-2 years previous leadership experience in large Housekeeping or Rooms Division preffered
• Computer literate in Microsoft Window applications preferred
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Salary Range: $95,000 to $108,000 Annual

Feel free to visit our website at http://www.fairmont.com/ to find out more about our company.

Fairmont is proud to be an Equal Opportunity Employer.

EOE/M/F/D/V

All your information will be kept confidential according to EEO guidelines.