As an Assistant Housekeeping Manager, you play a key role in supporting the Executive Housekeeper in the daily operations of the Housekeeping Department. Your responsibilities include guiding and developing a dedicated multicultural team to uphold the impeccable standards set by Millennium Hotels in all areas. The role demands the application of extensive knowledge and high standards to consistently meet and exceed the highest expectations of our guests.
Key Job Responsibilities:
Inspect work regularly to maintain high cleanliness standards; adjust work schedules based on occupancy.
Supervise periodic cleaning tasks, maintaining accurate records; inspect rooms and public areas for improvements.
Identify rooms requiring spring cleaning or maintenance, coordinating with Engineering and Front Office.
Coordinate repairs and maintenance activities with Engineering; maintain accurate Room History records.
Determine the disposal of worn-out linen, towels, blankets, and other items; recommend new purchases.
Manage uniform standards, ensuring proper uniforms for the team and ordering new ones as needed.
Maintain open communication channels with subordinates and superiors daily.
Conduct regular training sessions for the housekeeping team to enhance skills and ensure consistent service quality.
Collaborate with the Executive Housekeeper on developing and implementing standard operating procedures.
Monitor inventory levels for cleaning supplies and amenities, placing orders as necessary.
Respond promptly to guest requests and concerns, ensuring a high level of guest satisfaction.
Participate in the recruitment, onboarding, and performance evaluation of housekeeping colleagues. Implement and reinforce safety and security measures within the housekeeping department.
Foster a positive and collaborative work environment to boost team morale and productivity.
Keep abreast of industry trends and innovations to enhance housekeeping practices.
Collaborate with other departments to ensure seamless operations and guest satisfaction.
Contribute to budget planning and cost control efforts within the housekeeping department.
Uphold environmental, health, and safety standards in alignment with organizational policies.
Adhere to the company’s environmental, health, and safety procedures and policies.
Millennium Hotels and Resorts (MHR) is the global brand of Millennium & Copthorne Hotels Limited (M&C), a global hotel company which owns, manages and operates nearly 140 hotels across some 80 locations.
It has several distinct hotel brands, including Grand Millennium, Millennium, The Biltmore, M Social, Studio M, M Hotel, Copthorne and Kingsgate, throughout Asia, Europe, the Middle East, New Zealand and the United States.
Its properties are in key getaway cities such as London, New York, Los Angeles, Paris, Dubai, Beijing, Shanghai, Seoul, Tokyo, Singapore and Hong Kong. Occupying the best locations around the world, MHR is ideal for both business and leisure travellers.
M&C is the hotel arm of Singapore-listed global real estate company City Developments Limited, and is a member of the Hong Leong Group.
