Job Description

Assistant Housekeeping Manager

Mandarin Oriental Jakarta is looking for a Assianstant Housekeeping Manager to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group.

About the job

Based Mandarin Oriental Jakarta, the Assistant Housekeeping Manager is responsible for supervise Team Leaders of Public Area and Public Area Attendants and oversee the efficient cleaning of all hotel’s public area ensuring consistency to enhance guest experience The Assistant Housekeeping Manager reports to the Assistant Executive Housekeeper.

As Assistant Housekeeping Manager, you will be responsible for the following duties:

1. Legendary Quality Experience (LQE)

• Responsible for maintaining the Legendary Quality Experience (LQE).
• Ensure customer satisfaction from arrival to departure in accordance with standards and procedures.
• Promote and recognize opportunities to provide guest service beyond expectations.
• Monitor guest satisfaction by following up on comments and complaints within 24 hours.

2. Staff & Manpower Management

• Ensure sufficient manning in public areas and rooms according to operational demand.
• Ensure punctuality, uniforms, personal hygiene, and grooming standards are met.
• Monitor colleagues’ and housekeeping supervisors’ performance and provide on-the-job guidance.
• Assist with training of new colleagues and career development of current colleagues.
• Monitor training progress, identify team strengths and weaknesses.
• Set reasonable objectives for housekeeping supervisors to achieve.
• Report staff performance, incidents, and attitude to the Housekeeping Manager/Executive Housekeeper.
• Conduct regular coaching sessions.

3. Operations & Supervision

• Conduct daily briefings to ensure smooth operation and focus staff on objectives.
• Follow up to establish solutions for problems and motivate colleagues to take ownership.
• Support Housekeeping during full-house situations (including room and public area checks).
• Supervise all Housekeeping operations during the day and night, ensuring smooth transitions between shifts.
• Work with other departments (Front Office, Food & Beverage, etc.) for inter-departmental cooperation.
• Attend meetings related to Front Desk operations and stay updated on hotel innovations.

4. Maintenance & Supplies

• Plan and manage preventive maintenance for rooms and public areas with the Housekeeping Manager/Executive Housekeeper.
• Complete maintenance work orders and liaise directly with Engineering for urgent repairs.
• Monitor supplies, tools, and machinery to ensure availability, proper function, and stock sufficiency.
• Supervise outside contractors to ensure compliance with contracts.

5. Administration

• Maintain departmental filing systems according to minimum requirements.
• Manage additional projects and tasks as requested by the Housekeeping Manager/Executive Housekeeper.

6. Health, Safety & Standards

• Ensure health and safety company standards are maintained and monitored to achieve 100% in MOHG audits.
• Ensure Mandarin Oriental, Jakarta grooming and appearance standards are consistently implemented to reflect professionalism and care.

As Assistant Housekeeping Manager, we expect from you:

• Reading, writing and oral proficiency in the English language.
• Willing to work a flexible schedule and holidays.
• Be a self-motivator and motivator of others
• Work in a safe, prudent and organized manner.
• Be able to relate to all levels of guests and management.
• Have a minimum of 2 years experience in Housekeeping as a QC or supervisory level, preferably in luxury environment
• Have excellent communication and organization skills
• Be able to consistently delight and satisfy our guest
• Have excellent attention to details and service knowledge

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Health Insurance. Supporting your health is part of supporting your success. Comprehensive health coverage is provided to support your wellbeing and your family.
• Duty Meals. Good food fuels great work. Enjoy daily meals prepared fresh by our MO Makan - Colleague Restaurant Kitchen.

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