• Constantly remind and meet with all Housekeeping staff importance of Standard Operating Procedures for all areas of responsibility.
• Ensure that all auditing and reporting standards are conveyed to staff and adhered to
• Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner
• Conduct quality control inspections of all areas of the hotel and share results with the team
• Work with Engineering to maintain areas of the hotel to the highest standards.
• Conduct daily briefings and monthly meeting with all Supervisors with Senior Executive Housekeeper/Housekeeping Manager
• Coordinate with outside contractors relating to his/her department ensuring that they follow all hotel policies
• Assist in overseeing the operations of Laundry and Linen, Flower and Decoration, Mini Bar
Team Management
• Interview, select and recruit Housekeeping employees with final approval from the Executive Housekeeper.
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind-anticipated business.
• Prepare monthly report for monthly attendance in preparation for payroll
• Assist in monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues.
• Manage organization and cleanliness of departmental areas by conducting daily walk through
• Perform other duties assigned by the Management
• Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests’ expectation while managing operational costs within budgets.
• Additional certification(s) from a reputable Hospitality Management school will be an advantage
• Minimum 2 years of Housekeeping experience with 2 years at a management level
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint
• High degree of professionalism with sound human resources management and business acumen capabilities
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
