Job Description

You will ensure the highest standards of cleanliness and guest satisfaction on assigned floors, supervise housekeeping staff, manage inventory, and coordinating with other departments to maintain a seamless operation. As an Assistant Housekeeper, you’re not just managing housekeeping staff – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Manage Housekeeping Staff: Lead and oversee the work of housekeeping attendants on assigned rooms and floors, ensuring adherence to cleanliness standards.

• Inspect Rooms and Facilities: Conduct regular inspections to ensure all rooms and public areas meet the hotel’s high standards.

• Manage Inventory: Monitor and maintain housekeeping supplies and equipment, ensuring availability and proper usage.

• Schedule Shifts: Organize work schedules for housekeeping staff to ensure optimal coverage and efficiency.

• Handle Guest Requests: Provide excellent customer service to guests, making them feel welcome and addressing their needs. Address special cleaning requests and resolve any housekeeping-related issues promptly.

• Train New Employees: Mentor and train new housekeeping staff to uphold the hotel’s standards of cleanliness and service.

• Coordinate with Other Departments: Work closely with the front desk, maintenance, and other departments to ensure smooth operations.

• Report on Operations: Track and report key performance indicators, such as guest satisfaction and cleanliness ratings.

• Proven experience as an Assistant Housekeeper or similar role in the hospitality industry.

• Strong leadership and organizational skills.

• Excellent understanding of housekeeping procedures and standards.

• Ability to handle guest complaints and resolve issues efficiently.

• Good communication and interpersonal skills.

• Attention to detail and a commitment to maintain high standards.