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Maintain records including repairs needed, lost and found items, and quality of work completed by employees
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Inspect rooms to ensure they are up to property standards
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Ensure Guest Room Attendants (GRAs) are conforming to the health laws and standards set by the property
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Work closely with the Front Desk to ensure guests receive clean rooms in a timely manner
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Work with Engineering to ensure maintenance concerns are handled appropriately
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Work with scheduling to ensure proper staffing levels
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Manage assigned operational functions consistent with the strategic plan and vision for the department, division and property
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Manage and monitor fiscal budget and marketing strategies to produce both short-term and long-term profitability for the property
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Manage the delivery and measurement of guest service consistent with the properties core service standards and brand attributes
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Provide input into research, development, evaluation, and implementation of new products, services, technology, and processes to ensure property’s competitive position and in anticipation of changing customer needs
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Manage Human Resources responsibilities including creating a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the Company’s diversity commitment; compliance with Company policies, legal requirements and collective bargaining agreements
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Coordinate turn-down services and other special requests made by VIP Services and VIP guests
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Control expenses by voluntary staff reductions when necessary
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Instruct employees and new hires on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards
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Perform all duties as deemed necessary for the success of the department
