Job Description

A taste of your day-to-day

No two days are the same — but you’ll usually be:

• Leading the way across guest experience, team performance, and hotel operations

• Prioritising workloads and keeping shifts running smoothly

• Coaching and developing your team to deliver genuine, memorable guest experiences

• Having confident, authentic conversations with guests to resolve issues or concerns

• Acting as the first point of contact for any critical or emergency situations

• Being visible, approachable, and ready to step in wherever needed

What we need from you

• At least 2 years’ experience in front desk or guest service leadership

• Strong spoken and written English; additional languages are a bonus

• Solid communication, problem-solving, and people skills

• Able to spend long periods on your feet and assist with occasional lifting

• Experience with hotel systems such as Opera (beneficial)

• Flexibility to work evenings, weekends, and rotating shifts

What you can expect from us

We set our people up to succeed. You’ll receive a competitive salary, excellent hotel discounts, and access to some of the best training and development programs in the industry.

At IHG, our mission is simple: welcome everyone We value diverse perspectives and create inclusive teams where colleagues feel respected, supported, and able to bring their whole selves to work.

So if you’re ready to step into a role where you can lead, grow, and make a real impact — we’d love to hear from you.

Pay & Conditions
Pay is in line with the Hospitality Industry (General) Award (HIGA), with all entitlements applied in accordance with Fair Work requirements.