Job Description

Our client based in Franschhoek is looking for an Assistant Hotel Manager to join their team.

The Assistant Hotel Manager’s role is to enhance the operational efficiency and service quality of the Hotel by, under the guidance of the Hotel Manager, providing the service which creates the platform whereby teams can excel and meet their underlying objectives within their departments.

You will excel in this role if you are an efficient, solutions driven individual who enjoys a fast paced and constantly changing environment. with a passion for exceptional service whilst maintaining a high degree of operational delivery and people management.

Requirements

Main Responsibilities:

Ensure that world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback.

Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented.

Monitor the usage of equipment and consumption of stock, ensuring efficiency and minimising waste.

Develop, implement, and monitor systems that capture and communicate guest preferences without compromising their privacy.

Attend daily, weekly and monthly meetings as required to ensure that you are always on top of all developments within your team and the bigger organisation.

Have detailed knowledge of all Front Office, Housekeeping and F&B procedures to ensure that constant guidance is provided.

Create an environment that fosters positive employee engagement and commitment to their roles.

Provide timely feedback and conduct performance appraisals for the hotel team according to required standards.

Enforce discipline where necessary according to the Code of Conduct.

Work with third-party suppliers to ensure excellent service to both the organization and the guests.

Prepare and propose the annual budget, working closely with finance and purchasing to ensure inventory and par stock levels support consistent quality service.

Manage department rosters, attendance and leave balances to control staffing costs.

Monitor Night Auditors and ensure that they are maintaining the correct standards and procedures that accurate financials are captured daily.

Reconciliation of all floats to be checked on a regular basis to rule out any discrepancies.

Regularly train on all SOP’s and ensure that the team is up to date with all relevant procedures.

Notice and communicate opportunities for quality improvement, ensuring follow-through on implementation.

Skills and Attributes:

Ability to confidently operate within a fast-paced and challenging environment.

Effective complaint handling.

Demonstrate exceptional team leadership and management skills

Superior communication and interpersonal skills

Financial acumen

Personal and professional integrity of the highest standard.

Experience and skills:

Minimum of 5 years’ experience in hotel management or a similar leadership role within the hospitality industry.

Diploma in Hospitality Management or Tourism beneficial.

Advanced computer skills including MS office, including e-mail and internet.

Experience with Protel PMS advantageous.

Valid driver's licence.

About Red Ember Recruitment

Red Ember Recruitment - a division of Red Ember Technology (Pty) Ltd.

We are passionate professionals driven to provide Payroll and HR solutions that deliver true business value to your organisation. Our proven track record and expertise will enable you to maximise your return on investment on any Sage Payroll & HR implementation. Partner with a Talent Team that suits your customised needs.

Recruiting top talent is a powerful and reliable foundation of strength in any business. When partnered with the best recruitment team, it’s an opportunity for long-term growth, and can bring companies a competitive advantage in their industry. Red Ember Technology is a Certified Sage Platinum Business Partner, here to support any Sage client with the extra value-added services to complement and support their Sage products.

The Red Ember Recruitment team has a combined Payroll, HR and Finance industry specific experience, customised to the Sage products, as well as vast experience supporting various other products and industries. Red Ember Recruitment can assist on any level of recruitment from interns to Executive placements, bulk recruitment, response handling, or specialised headhunting.

Industry

HR & Recruiting

Company Size

11-50 employees

Headquarters

Johannesburg, ZA

Year Founded

2018

Website

redember-recruitment.co.za

Social Media