Odawa Casino Resort

Job Title:AssistantHotel Manager

Reports To:HotelManager

JobCode:ASM

Department:Hotel

DateWritten:08/22/2013

RevisionDate:06/25/2026

The Assistant Hotel Manager supports the Hotel Manager in overseeing daily hotel operations, ensuring exceptional guest experience, and maintaining profitability. This role acts as a key operational leader, handling guest concerns, supervising team members, and stepping in to manage all hotel functions in the absence of the Hotel Manager.

Primary Duties & Responsibilities:

Leadership & Team Management

• Support hiring, training, coaching, and performance management of team members
• Promote fair and consistent treatment of all employees
• Develop staff through ongoing feedback, training, and development initiatives
• Lead by example with professionalism and positive conduct
• Create staff schedules based on business demands
• Assign and guide daily work for front desk, deli, and housekeeping staff

Operations Management

• Oversee daily hotel operations and assume full responsibility in the absence of the Hotel Manager
• Ensure adherence to brand standards, policies, and procedures
• Identify and recommend operational and service improvements
• Monitor performance standards and communicate any variances
• Coordinate room readiness and cleanliness with Housekeeping
• Maintain a safe, clean, and organized environment

Guest Experience

• Deliver exceptional service and ensure guest satisfaction
• Address and resolve guest concerns using sound judgment and problem-solving skills
• Provide accurate information about hotel services, promotions, and local attractions
• Maintain composure and professionalism during high-volume or emergency situations

Front Desk & Administrative Duties

• Perform front desk functions including guest check-in/out processes
• Handle reservations, payment processing, and account postings
• Verify payment methods and manage cash handling procedures
• Answer calls, relay messages, and assist with guest requests
• Prepare reports and ensure completion of daily operational tasks
• Manage inventory and coordinate departmental supply orders

Compliance & Organizational Support

• Follow all company, departmental, and regulatory policies
• Maintain confidentiality of sensitive information
• Participate in meetings and complete required training
• Support operations across properties as needed

System Access:AgilysysV1, Konami, HR/Payroll Software Programs, Odawa Team Forms and Microsoft Office Suite

Upholds Odawa Casino Mission statement in all aspects of position:

Mission:

Bringing you the THRILL of the win and the FUN of the game, served with a side

of real-deal HOSPITALITY.

Values:

We create a culture that provides:

1. Create the THRILL
2. Lead with FUN
3. Serve with Real-Deal HOSPITALITY
4. One Team, One Experience
5. Own the Moment
6. Do What’s Right – Always
7. Level Up Every Day

Minimum Qualifications:

• Associate’s degree in hospitality management (or related field) with two+ (2+) years of supervisory experience OR High school diploma (or equivalent) with two-five (2-5) years of hotel supervisory experience
• Experience with reservation systems preferred

• Strong leadership and interpersonal skills
• Excellent communication and customer service abilities
• Strong organizational, time management, and multitasking skills
• Problem-solving under pressure and decision-making capabilities
• Proficiency in Microsoft Office and hotel management systems
• Basic math and financial handling skills

• Ability to work flexible schedules including nights, weekends, holidays, and overtime

• Read, write legibly, understand, and speakEnglish fluently
• You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of theposition.
• Must be able to meet Odawa Casino Resort internal training requirements and be able to obtain a gaming license in accordance with the regulations established by the LTBB Gaming Regulatory Commission.

Preference: Applies to Native Americans in accordance with applicable tribal law.