Job Description

Job Location: Agua Caliente Rancho Mirage - Rancho Mirage, CA 92270
Position Type: Full Time - Exempt
Job Category: Management

Summary
Manages a variety of general office activities by performing the following duties personally or through subordinate Supervisors.

Essential Duties and Responsibilities (other duties may be assigned)
- Analyzes and organizes office operations and procedures such as bookkeeping, preparation of payroll, personnel, information management, filing systems, requisition of supplies, and other clerical services.
- Maximizes office productivity through proficient use of appropriate software application.
- Monitor and analyze room inventory to maximize occupancy and increase average rate.
- Answer the telephones using appropriate greeting.
- Process guest telephone request in a timely manner,
- Assign reservation based on the Resort availability and guest preference.
- Greet customers immediately with a friendly and sincere welcome using a positive and clear speaking voice, Use positive body language.
- Computes bill, collects payment, and makes changes for guest, verify and imprint credit card for authorization using VISA NET.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, circumference, and volume.
-  Ability to apply concepts of basic algebra and geometry.
- Provide excellent guest service to both guest and internal clients.
- Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.

Supervisory Responsibilities
Carries out responsibilities in accordance with the organizations polices, procedures. Responsibilities include assistants to train Guest Representative’s in taking reservations and operating computer terminals and printers to store and receive reservation data.
Access to Sensitive Areas and Information
As per the ACGC Access Matrix
Signatory Ability
HR Related Forms
Employee payroll/time records
Employee performance evaluation
Purchase Requisitions

Qualifications

Required Education and/or Experience
- High School Diploma/G.E.D
- 3 years related experience and/or training: or equivalent combination of education and experience.
Working Conditions/Physical Demands
To perform this job successfully, the individual must me able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work station for the duration of the shift.  Also may be subjected to a smoke filled environment.
Typically the individual will be housed in an office environment.  The noise level in the work environment is usually moderate, but will escalate when located in the casino environment.  Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to:  a computer keyboard, calculator, general office equipment and multi-line telephone.