About This Role
Our client is a luxury guesthouse that captures the charm of Nairobi’s 1980s hospitality—gracious, leafy, and quietly elegant. Each stay is designed to feel personal and restorative, blending old-world warmth with contemporary comfort. Our close-knit team ensures that every guest feels at home while every detail of the property reflects care and character.
Role Purpose
The Assistant Host Manager supports the Host/Manager and Assistant Host in ensuring seamless daily operations and an exceptional guest experience. This role bridges front-line hospitality with behind-the-scenes coordination, helping to maintain the luxury guest-house’s high standards of service, comfort, and presentation.
Key Responsibilities
Guest Experience
Welcome guests warmly and assist with check-in and check-out procedures.
Anticipate and respond promptly to guest needs, ensuring comfort and satisfaction.
Support in preparing and serving breakfast, teas, and other hosted experiences including but not limited to the afternoon tea, as well as Tea/Coffee through the day.
Maintain a calm, professional, and attentive presence around guests.
Ensure guest spaces (verandah, lounge, garden) are always clean, inviting, and ready for use.
Operational Support
Assist in daily operational checks of rooms and common areas with the Host/Manager.
Monitor inventory of supplies and amenities; report shortages for timely restocking.
Coordinate with the gardeners and cleaning staff to maintain property standards.
Record and report any repair or maintenance needs promptly.
Liaise with vendors, technicians, or service providers when required.
Property Presentation
Maintain the aesthetic standards of the Luxury Boutique — neat, elegant, and homely.
Support in preparing rooms and shared areas for arrivals, events, or photoshoot.
Help refresh flowers, décor, and garden setups to ensure the property always feels alive and cared for.
Administrative & Reporting Support
Maintain daily checklists and assist in shift or operations logs.
Track supply usage, guest feedback, and operational notes.
Support the Host/Manager in preparing simple weekly summaries or updates.
Diploma or Certificate in Hospitality, Front Office, or related field.
1–2 years’ experience in a boutique hotel, guest-house, or luxury residence.
Hands-on experience in guest service, housekeeping coordination, or property operations preferred.
Basic computer literacy and record-keeping skills are an advantage.
Bridge Talent Management (BTM) is an advanced tech powered Employee Outsourcing Company that leverages the right tools to source and bring the right workforce to support your business operations. We take away all employee related risks while allowing you the ability to focus on your core business and scale.
We take control of the hectic HR & Finance functions in your organization. We have established structures that support your;
- Hiring needs
- Contracting
- Onboarding
- Employee relations & management
- Policy adherence and labor laws
- Payroll Management
- Disciplinary & conflict management
