Current Employees: If you are currently employed at SOMC please log into UKG Pro to use the internal application process.
Department: Information Systems
Shift/schedule: Full Time (40 hrs/wk)
GENERAL SUMMARY
Works under the supervision of the Help Desk Manager. The Assistant Help Desk Specialist's primary job function is to perform, in order, all I.S. activities based upon operating instructions. Assist the Help Desk Manager in other tasks. This position may work on any of the three shifts as staffing requires. Performs other duties as assigned.
QUALIFICATIONS
Education:
• High School Diploma or successful completion of an equivalent High School Exam Required
• Associate Degree in IT - specific curriculum preferred
• Bachelor Degree with IT - specific curriculum preferred or, Associate Degree with Software Development Certification preferred
Licensure:
• None
Experience:
• Three years of IT Help Desk experience preferred or, three years software development preferred
JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS
The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Performs IS operational procedures
2. Uses good interpersonal, verbal and written skills when dealing with customers.
3. Monitors program display screens as directed.
4. Verifies that reports for various users are complete before releasing them from the I.S. department.
5. Maintains all documentation on each shift.
6. Assists helpdesk clients with questions concerning software and hardware.
7. Enters and updates asset information as necessary.
8. Follows established procedures to assist customers with desktop, laptop, terminal, printers, and scanner issues.
9. Prioritizes incoming calls and escalates to appropriate level as necessary.
10. Utilizes call tracking software to record and resolve customer issues.
11. Other duties as assigned.
Why SOMC? You Care for Our Patients, We Care for You
At Southern Ohio Medical Center, our mission is to make a difference in the community we serve. We're committed to delivering exceptional care and that starts with our team members. When you join SOMC, you're not just starting a job. You're joining a mission.
Compensation & Benefits
*Available only to Full-Time and/or Part-Time Employees
Compensation & benefit eligibility is determined by employment status, position type, and hours worked. Offerings are subject to change and governed by SOMC's current plan documents and policies. Specific details will be reviewed upon hire as part of the onboarding process.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position in accordance with applicable law. A full job description is available upon request.
Thank you for your interest in Southern Ohio Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status
Southern Ohio Medical Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity, or expression, genetic information, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status or any other basis under the law.
Southern Ohio Medical Center (SOMC) is a 248-bed hospital in Portsmouth, Ohio, providing emergency and surgical care, as well as a wide range of other health-care services (see Programs and Services for details).
SOMC employs over 3,000 full- and part-time people, has a medical staff of more than 266 physicians and specialists, and is supported by more than 464 regular volunteers.
Annual Statistics
13,000 patients admitted
12,000 surgeries
79,000 emergency cases
196,000 outpatient tests
Our Mission
We will make a difference.
Our Strategic Values
Safety: We will build and sustain an exceptionally safe organization.
Quality: We will deliver and sustain exceptional quality of care.
Service: We will deliver and sustain exceptional customer service.
Relationships: We will build and sustain exceptional relationships.
Performance: We will achieve and sustain exceptional financial performance.
Our Vision
We will become the leading medical center in our region.
Our Cardinal Value
We honor the dignity and worth of each person.
